Microsoft Account Errors

How to Fix InfoPath Designer 2013 Account Bad State Error

Rana Garcia Sep 30, 2026 869 views

Question details

Users encounter an account bad state error when attempting to create or edit a list form.

How to Fix InfoPath Designer 2013 Account Bad State Error

Product: InfoPath Designer 2013
Device & OS: not provided
Scenario: Creating or modifying a list form connected to modern Microsoft 365 services.
Observed behavior: The application displays an "Account Bad State" error and fails to connect, primarily because the software is outdated and incompatible with modern Microsoft 365 authentication protocols.

Before you start

Verify with your IT department whether your organization has completely transitioned to modern Microsoft 365 authentication, as legacy protocols required by InfoPath are likely disabled.

Solution 1Recommended

Migrate Your Forms to Microsoft Power Apps

Because InfoPath Designer 2013 reached its end of support in 2023, migrating your existing forms to Power Apps is the official and most secure resolution.

InfoPath Designer 2013 is no longer supported by Microsoft, meaning it does not receive updates for modern authentication methods. Power Apps is the official successor for building custom business forms and integrates seamlessly with modern SharePoint and Microsoft 365 environments.

Assess your current forms

Identify the data sources, custom rules, and logic used in your existing InfoPath forms to plan the migration.

Access Microsoft Power Apps

Log into your Microsoft 365 portal with your organizational credentials and open the Power Apps studio from the app launcher.

Rebuild the list form

Navigate to your SharePoint list, click on 'Integrate', select 'Power Apps', and choose 'Customize forms' to recreate your InfoPath layout using modern tools.

Migrate Your Forms to Microsoft Power Apps

Licensing Requirement: You may need to contact your IT administrator to ensure your Microsoft 365 account has the appropriate licenses assigned to use Power Apps.

Solution 2

Verify Account and Authentication Settings with Your Administrator

If immediate migration is not feasible, work with your IT administrator to check if legacy authentication can be temporarily accommodated.

Free Microsoft Office alternative

Switch to WPS Office for Seamless Document Management

While WPS Office does not build SharePoint list forms, it serves as a powerful, lightweight, and free alternative to the standard Microsoft Office suite. If you are dealing with end-of-support Microsoft products, migrating your standard documents, spreadsheets, and presentations to WPS Office ensures continued productivity without subscription fees.

1. Download the installer: Visit the official WPS Office website and download the free installation package for your operating system.
2. Install the software: Run the downloaded setup file and follow the simple on-screen instructions to complete the installation.
3. Open existing files: Launch WPS Office and open your existing Microsoft Office files seamlessly to continue your work.

Fully compatible with Microsoft Word, Excel, and PowerPoint formats (.docx, .xlsx, .pptx).Lightweight software that installs quickly and runs smoothly, even on older hardware.Free to use with a familiar, easy-to-navigate tabbed interface.Built-in advanced PDF editing and format conversion tools.

microsoft office alternative - wps office

Frequently Asked Questions

Why did InfoPath Designer 2013 suddenly stop working?

InfoPath Designer 2013 officially reached its end of support in 2023. As Microsoft 365 continuously upgrades its security and authentication protocols, outdated software like InfoPath can no longer connect properly, resulting in account errors.

Can I still download or update InfoPath Designer 2013?

No, Microsoft no longer provides download links, security updates, or technical support for InfoPath Designer 2013. Users are heavily encouraged to transition to Microsoft Power Apps.

How do I fix the account bad state error without migrating?

Resolving this error on an unsupported platform is very difficult. You can try clearing your Windows Credential Manager and logging back in, or have your IT admin check if legacy authentication can be temporarily enabled, but migrating to Power Apps is the only permanent solution.

Login & Account Issues