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How to Fix Microsoft 365 Sign-In Limit and Stuck Device List
Question details
The user receives a notification that their Microsoft account sign-in limit has been reached, and the page or desktop app freezes when trying to remove unused devices.
- Product
- Microsoft 365
- Device & OS
- macOS
- Scenario
- Attempting to free up Microsoft 365 device licenses by removing inactive devices from the account management portal.
- Observed behavior
- The Microsoft device management web page or the Microsoft 365 desktop application becomes completely unresponsive after closing or removing an unused device.
Ensure you have your Microsoft account login credentials handy and a stable internet connection before troubleshooting your active device sessions.
Refresh and Reopen the Microsoft Devices Portal
Use this method if your web browser becomes unresponsive while trying to manage or remove a device from your Microsoft account.
Browser cache issues or temporary server timeouts can cause the Microsoft device management page to hang. A hard refresh or direct navigation usually clears the block.
Press 'Ctrl + F5' on Windows or 'Cmd + Shift + R' on Mac to hard refresh the unresponsive Devices page.
If refreshing fails to unfreeze the page, close the current tab and navigate directly to https://myaccount.microsoft.com/device-list in a new browser window.
Log in with your Microsoft account credentials and attempt to remove the unused device again.
Force Quit the Unresponsive Microsoft 365 Desktop App
Resolve issues where the Microsoft 365 desktop application freezes on your Mac after encountering the sign-in limit error.
Switch to WPS Office to Avoid Device Sign-In Limits
Tired of dealing with strict Microsoft 365 sign-in limits and subscription errors? WPS Office is a highly compatible, free, and lightweight alternative that lets you create and edit documents seamlessly without frustrating device caps.
- 1. Download the Software: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install WPS Office: Run the downloaded installer and follow the quick on-screen instructions to set up the software.
- 3. Open Your Documents: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint files to continue working effortlessly.
Frequently Asked Questions
What is the maximum number of devices I can sign into with Microsoft 365?
A standard Microsoft 365 Personal or Family subscription allows you to install Office apps on all your devices, but you can only be signed in to five devices simultaneously per account.
Why does my Microsoft account page freeze when removing a device?
This usually happens due to corrupted browser cache, a temporary server timeout on Microsoft's end, or a disruption in your internet connection while the removal request is being processed.
How do I fix a frozen Office app on Windows instead of a Mac?
If you are using a Windows PC, press 'Ctrl + Shift + Esc' to open the Task Manager. Locate the unresponsive Microsoft Office application under the Processes tab, right-click it, and select 'End task'.
