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How to Fix Microsoft Account Login Refreshing in Edge, Chrome, or Safari
Question details
The user is unable to sign into their Microsoft account due to the login page repeatedly refreshing after entering their credentials.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Attempting to log into a Microsoft account for account management or Microsoft 365 purchases.
- Observed behavior
- The sign-in page continuously refreshes in an infinite loop after the username and security code are entered, blocking access to account services.
Before troubleshooting your browser settings, ensure that your device has a stable internet connection and that the system date and time are set to update automatically.
Clear Browser Cache and Use Private Browsing
Clearing outdated or corrupted cookies is often the fastest way to resolve authentication loops.
Corrupted browser cache or conflicting cookies frequently cause login scripts to fail, prompting the page to reload continuously. Starting fresh with a private window helps bypass these conflicts.
Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Backspace (Mac) in Edge, Chrome, or Safari to open the 'Clear browsing data' menu.
Select 'Cookies and other site data' and 'Cached images and files', set the time range to 'All time', and click 'Clear data'.
Open a new Private (Safari) or Incognito (Chrome/Edge) window and attempt to log in to your Microsoft account again.
Disable Browser Extensions Temporarily
Certain ad-blockers or privacy extensions can interfere with Microsoft's authentication scripts.
Verify System Time and Network Security
Incorrect system time or overly restrictive firewall settings can break secure login sessions.
Try WPS Office While Dealing with Microsoft Login Issues
If Microsoft login loops are preventing you from accessing your documents or purchasing Microsoft 365, consider switching to WPS Office. It provides a complete, lightweight, and entirely free alternative for editing Word, Excel, and PowerPoint files without the hassle of account login loops.
- 1. Download the software: Visit the official WPS website and download the free installer for your operating system.
- 2. Install WPS Office: Run the downloaded installation file and follow the simple on-screen prompts.
- 3. Start working: Launch the application and immediately start creating or editing your documents.
Frequently Asked Questions
Why does my Microsoft login page keep refreshing automatically?
This typically happens due to corrupted browser cookies, outdated cached data, or browser extensions interfering with the login redirection script. Incorrect system time settings can also cause SSL certificate validation to fail, triggering a loop.
Does clearing cookies delete my saved passwords?
No, clearing cache and cookies will not delete your saved passwords as long as you do not check the 'Passwords and other sign-in data' box in the clear browsing data menu. However, you will be signed out of active sessions on most websites.
What should I do if the login loop persists across all browsers?
If the issue happens on Edge, Chrome, and Safari, it is likely a network, system, or account issue. Try resetting your Microsoft account password, connecting to a different network (like mobile data), or checking the Microsoft Service Status page to see if their servers are temporarily down.
