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How to Fix Microsoft App Sign-In Stalling on iPad Pro
Question details
The user is unable to sign in to Microsoft applications because the authentication page continuously refreshes or stalls before the password field appears.
- Product
- Microsoft Apps (Outlook, Word, Excel)
- Device & OS
- iPad Pro / iPadOS
- Scenario
- Attempting to log into Microsoft applications to access, edit, or sync documents and emails.
- Observed behavior
- The sign-in screen continuously refreshes or gets stuck instead of proceeding to the password input field, completely blocking login.
Verify that your iPad has a stable internet connection and ensure you have your correct Microsoft account credentials ready before troubleshooting the app login.
Disable Active VPNs and Switch Networks
VPNs can interfere with Microsoft's authentication servers, causing the sign-in page to loop. Disabling the VPN temporarily is the most effective fix.
Authentication processes require secure and direct communication with Microsoft servers. When a VPN routes your traffic through different locations, Microsoft's security protocols may flag or block the connection, resulting in a continuous page refresh.
Navigate to the home screen of your iPad Pro and tap the 'Settings' app.
Tap on 'VPN' in the left-hand menu and toggle the switch to the 'Off' position.
If you use a dedicated VPN application (like ExpressVPN, NordVPN, etc.), open the app and tap the disconnect button.
Force close the stalled Microsoft app, reopen it, and attempt to sign in again without the VPN active.
Update Apps and Restart the Device
Updating your Microsoft apps ensures you have the latest bug fixes, while a restart clears temporary network glitches.
Switch to WPS Office for a Seamless iPad Experience
If you are tired of dealing with authentication loops, sign-in errors, or bulky applications on your iPad Pro, WPS Office offers a powerful, lightweight, and free alternative. It allows you to view and edit files immediately without complex network dependencies.
- 1. Download from App Store: Open the App Store on your iPad Pro and search for 'WPS Office'.
- 2. Install and Open: Tap 'Get' to install the app, then open it directly from your home screen.
- 3. Start Creating: Tap the '+' icon to instantly create a new document, spreadsheet, or presentation without jumping through sign-in hoops.
Frequently Asked Questions
Why does the Microsoft sign-in page keep refreshing on my iPad?
This is typically caused by network interference. When a VPN or strict firewall is active, it can block the app from securely reaching Microsoft's authentication servers, causing the login page to loop or refresh instead of loading the password field.
Do I need to delete and reinstall the Microsoft app to fix this?
Generally, no. Disabling your VPN or switching to a different Wi-Fi network resolves the issue in most cases. If the problem persists after checking your network, you can then try clearing the app data or reinstalling the application.
Will I have to keep my VPN off permanently to use Microsoft apps?
No. The interference usually only happens during the initial authentication phase. Once you successfully log in and authenticate your account, you can typically turn your VPN back on and continue using the apps normally.
Can I use WPS Office without an internet connection or sign-in?
Yes. WPS Office allows you to view and edit local documents on your iPad without an internet connection. You are not forced to sign in just to access files saved on your device, making it highly reliable when traveling or dealing with network issues.
