MFA & Verification Issues

How to Fix Microsoft Rewards Saying No Phone Number Is Linked

WPS Content Manager Oct 12, 2026 868 views

Question details

The user is unable to redeem Microsoft Rewards because the system incorrectly claims no phone number is linked to the account.

Fix Microsoft Rewards "No Phone Number Linked" Error

Product: Microsoft Rewards
Device & OS: not provided
Scenario: Attempting to complete phone verification to redeem Microsoft Rewards points.
Observed behavior: The system redirects to a verification page and states that no phone number is linked, even though a valid phone and recovery numbers are present in the Microsoft account security settings.

Before you start

Ensure you have your mobile phone nearby and that it is capable of receiving SMS text messages, as you will need it to verify any changes made to your account security settings.

Solution 1Recommended

Clear Browser Data and Verify Account Settings

Resolving this issue often requires clearing outdated browser session data that is preventing the Rewards page from seeing your updated account security information.

Browser cache and cookies can sometimes store outdated session information. When you navigate to the Microsoft Rewards redemption page, it might load an older cached state of your account instead of recognizing the phone number you recently added.

Verify your security settings

Log in to your Microsoft account, navigate to the Security dashboard, select 'Advanced security options', and double-check that your mobile phone number is listed correctly with the proper country code.

Clear browser cache and cookies

Open your browser settings (e.g., in Edge or Chrome), go to Privacy and Security, select 'Clear browsing data', and clear your cookies and cached images for at least the past 24 hours.

Use an incognito window or alternate browser

Open a new InPrivate or Incognito window, log back into Microsoft Rewards, and attempt to redeem your points again. Alternatively, try completing the process on a completely different device, such as your smartphone.

Clear Browser Data and Verify Account Settings

VoIP Numbers: Microsoft does not accept VoIP numbers (like Google Voice) or landlines for Rewards verification. Ensure the number listed is a standard mobile carrier number.

Solution 2

Contact Microsoft Rewards Support

If the automated system fails to recognize your phone number after basic troubleshooting, you will need manual assistance from the support team to sync your account.

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Frequently Asked Questions

Why does Microsoft Rewards require a phone number?

Microsoft requires a valid mobile phone number to prevent fraud, maintain account security, and ensure that a real individual is redeeming the reward points rather than an automated bot.

Can I use a VoIP number or landline for Microsoft Rewards verification?

No, Microsoft's security policies generally block VoIP numbers (such as Google Voice or Skype numbers) and landlines for Rewards verification. You must use a standard mobile number from a recognized cellular carrier capable of receiving SMS texts.

How long does it typically take for Microsoft Rewards Support to reply?

Response times can vary based on ticket volume, but the Microsoft Rewards Support team typically responds to inquiries within 24 to 48 hours. Be sure to check your spam or junk email folders if you haven't received a reply.

What should I do if the SMS verification code never arrives?

First, verify that your mobile carrier is not blocking shortcode SMS messages. If the issue persists, try requesting the code at a different time of day, or temporarily add an alternate mobile number to your account's advanced security options.

Login & Account Issues