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How to Fix OneDrive Sign-In Blank Page and Crash Issue
Question details
The user is unable to sign in to OneDrive because the application displays a blank screen and crashes immediately after clicking the sign-in button.
- Product
- Microsoft OneDrive
- Device & OS
- Windows
- Scenario
- Attempting to log in to a personal or university OneDrive account via the desktop application.
- Observed behavior
- The OneDrive desktop app shows a blank page after the sign-in option is selected and then closes unexpectedly. Web versions of Microsoft 365 applications continue to function normally.
Before troubleshooting the desktop application, visit OneDrive.com in your web browser and sign in to verify that your account is active and your credentials are correct.
Remove Windows Accounts and Reinstall OneDrive
Disconnecting your linked accounts from Windows settings and performing a clean installation of OneDrive can resolve background conflicts causing the blank screen crash.
Windows often saves Microsoft account connections system-wide. If these saved profiles become corrupted, the OneDrive sign-in window fails to load properly.
Navigate to Windows Settings > Accounts > Email & accounts. Locate your personal and university accounts in the list, click on them, and select 'Remove' or 'Manage' to disconnect them.
Go to Windows Settings > Accounts > Access work or school. If your corporate or university accounts are listed here, click 'Disconnect'.
Open Settings > Apps > Installed apps (or Apps & features). Search for Microsoft OneDrive, click the menu icon, and select 'Uninstall'.
Restart your computer. Download the latest version of OneDrive from the official Microsoft website and install it. Before opening the app directly, try adding your account back through Windows Settings first, then launch OneDrive to sync.
Clear OneDrive Credentials in Windows Credential Manager
Removing old or corrupted login tokens from the Windows Credential Manager forces OneDrive to generate a fresh sign-in prompt.
Switch to WPS Office for a Stable Cloud Experience
If OneDrive and Microsoft 365 continue to experience login crashes, consider switching to WPS Office. It provides a lightweight, highly compatible alternative with its own reliable built-in WPS Cloud, eliminating the frustration of third-party sync app crashes.
- 1. Download and Install: Download the free WPS Office installer from the official website and complete the quick installation process.
- 2. Sign In to WPS Cloud: Create a free WPS account to instantly access 1GB of dedicated cloud storage without relying on external sync apps.
- 3. Open Your Office Files: Directly open your existing Microsoft Office documents in WPS Office with perfect formatting retention.
Frequently Asked Questions
Why does the OneDrive sign-in screen show a blank page?
A blank sign-in screen is typically caused by corrupted system-wide account settings, conflicting saved credentials in the Windows Credential Manager, or an outdated OneDrive desktop client.
How can I access my files while the OneDrive app is crashing?
You can access all your synced files by logging into OneDrive.com via any web browser. Web versions of Microsoft applications are independent of the desktop client and usually remain unaffected.
Will I lose my local files if I uninstall OneDrive to fix this issue?
No, uninstalling the OneDrive application does not delete your files. Files that were already synced to the cloud remain safe, and local files will stay on your hard drive. They will automatically resync once you successfully reinstall and log in.
