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How to Fix OneDrive Sign-In Errors on iPhone After a Password Change
Question details
Users are unable to sign into the OneDrive iOS app after changing their Microsoft account password, encountering account-type selection errors despite successful browser access.
- Product
- Microsoft OneDrive
- Device & OS
- iOS / iPhone
- Scenario
- Attempting to log into the OneDrive app on an iPhone with a newly changed Microsoft account password.
- Observed behavior
- The app displays an account-type error or repeatedly asks the user to choose between personal OneDrive and OneDrive for Business, preventing successful login.
Ensure you have a stable internet connection and verify that you can successfully sign into your Microsoft account using a mobile web browser before troubleshooting the app itself.
Offload and Reinstall the OneDrive App
Offloading removes the app's core files while keeping your documents safe, which can clear out corrupted caches that prevent you from signing in.
Sometimes simply updating the app is not enough to clear lingering authentication tokens. Offloading the app forces iOS to discard the underlying application files while preserving your local settings and downloaded documents.
Open the Settings app on your iPhone, tap on 'General', and then select 'iPhone Storage'.
Scroll down the list of installed applications and tap on 'OneDrive'.
Tap the 'Offload App' button and confirm your choice. This will uninstall the app but keep its data.
Tap 'Reinstall App'. Once the installation is complete, open OneDrive and attempt to sign in with your new password.
Clear Outdated Microsoft Credentials
Your iPhone may be automatically feeding an outdated password to the app. Deleting the old saved password can force a clean login.
Sign In Using an Account Alias
If the app does not accept your primary email address, creating and using a secondary alias can often bypass account-type confusion.
Try WPS Office for Seamless Document Management
If you are tired of dealing with persistent login loops and account errors on your mobile device, consider switching to WPS Office. It provides a lightweight, all-in-one suite with built-in cloud storage and excellent compatibility with Microsoft Office formats.
- 1. Download WPS Office: Search for WPS Office in the Apple App Store and download the free application to your iPhone.
- 2. Sign In Easily: Open the app and sign in using your preferred method, such as Google, Apple ID, or a standard email address.
- 3. Manage Your Files: Easily upload, edit, and save your Microsoft Office compatible documents directly to WPS Cloud without account confusion.
Frequently Asked Questions
Why does OneDrive keep asking if my account is Personal or Business?
This usually happens when the email address used for a personal Microsoft account is also registered to an organization's Microsoft Entra ID (formerly Azure AD). Logging in with a unique email alias can help bypass this prompt.
Will offloading the OneDrive app delete my saved files?
No, offloading an app on iPhone only deletes the application's core files to free up space and clear corrupt caches. Your downloaded files and documents remain completely safe on the device.
How do I ensure my OneDrive app is fully updated on iOS?
Open the App Store on your iPhone, tap your profile picture in the top right corner, scroll down to find the pending updates list, and tap 'Update' next to OneDrive if it appears.
