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How to Fix SA360 Web Query Sign-In Loading Problems in Edge
Question details
The user needs assistance resolving an issue where an SA360 web query gets permanently stuck on a loading screen during the sign-in process in Microsoft Edge.
- Product
- SA360 Web Query / Microsoft Edge
- Device & OS
- not provided
- Scenario
- Attempting to authenticate and load an SA360 web query using the Microsoft Edge browser.
- Observed behavior
- The sign-in prompt is triggered, but the query remains stuck on a continuous loading screen and fails to complete authentication.
Before opening a support ticket, try clearing your Microsoft Edge browser cache and cookies, or test the query in an InPrivate window to rule out basic browser conflicts.
Contact Microsoft 365 Support via the Admin Center
Because this issue involves complex browser configurations, account permissions, and environment-specific settings, escalating the issue to Microsoft Support is the most effective solution.
Without access to the specific network environment and administrative tools, troubleshooting web query sign-in loops can be highly restrictive.
Microsoft support agents have the necessary diagnostic tools to investigate the root cause remotely.
Contact your IT department or network manager to identify your organization's Microsoft 365 administrator, as standard users cannot open service requests directly.
Have your administrator log in to the Microsoft 365 Admin Center using their administrative credentials.
On the left-hand menu of the Admin Center, click on 'Support' and then select 'New service request'.
Fill out the service request detailing the SA360 web query loading issue in Edge, providing the support team with specific URLs and account information for remote investigation.
Try WPS Office for Seamless Data Management
If you are frustrated by persistent web query sign-in issues and browser-dependent software, consider switching to WPS Office. It provides a lightweight, standalone spreadsheet application that handles data efficiently without constant authentication loops.
- 1. Download the Software: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install WPS Office: Run the installer and follow the simple on-screen prompts to set up the office suite on your device.
- 3. Open Your Spreadsheets: Launch WPS Spreadsheet to open your existing Microsoft Excel files seamlessly and manage your data without interruption.
Frequently Asked Questions
Why does my SA360 web query get stuck on the loading screen in Microsoft Edge?
This issue typically occurs due to browser cache conflicts, third-party tracker blocking features in Edge, network firewall restrictions, or authentication permission errors tied to your specific Microsoft 365 environment.
Can I use a different browser to bypass the SA360 sign-in problem?
Yes, temporarily switching to another browser like Google Chrome or Mozilla Firefox can help determine if the problem is strictly isolated to your Microsoft Edge configuration.
How do I find out who my Microsoft 365 administrator is?
Your Microsoft 365 admin is usually a member of your IT department, your technical support team, or the individual who originally assigned your corporate email address. You can also check your account profile settings for IT contact details.
What details should I provide when opening a Microsoft support ticket?
To expedite troubleshooting, provide the exact SA360 web query URL, your Microsoft Edge browser version, the specific account you are trying to sign in with, and screenshots of where the loading screen gets stuck.
