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How to Get Microsoft Active Directory Support for Power Apps Licenses
Question details
Determine whether buying a Power Apps license includes technical support for Microsoft Active Directory or Microsoft Entra ID, and how to get help for directory integrations.
- Product
- Microsoft Power Apps and Active Directory
- Device & OS
- not provided
- Scenario
- Requesting technical support for Microsoft Active Directory, Microsoft Entra ID, and third-party integrations like Okta in a Power Apps environment.
- Observed behavior
- Purchasing a Power Apps per-user or per-app license does not automatically grant support coverage for Microsoft Active Directory or Microsoft Entra ID.
Before reaching out to Microsoft Support, gather your tenant details, directory structure, licensing information, and any specifics regarding third-party integrations like Okta.
Purchase and Utilize an Azure Support Plan
Use a dedicated Azure support plan to get official assistance with Microsoft Active Directory and Entra ID.
Microsoft provides support for Azure Active Directory (Microsoft Entra ID) through specific Azure support plans. Buying a Power Apps per-user or per-app plan does not automatically include this comprehensive directory support, especially for complex third-party identity providers.
Navigate to the Microsoft Azure Portal and log in using your administrator credentials.
Search for 'Help + support' in the top search bar and click on the service to view your current support coverage.
If you do not have an active plan, follow the prompts to purchase an applicable Azure support plan that covers Active Directory.
Create a new support ticket detailing your Active Directory configuration, Okta integration, and Power Apps licensing environment.
Consult the Microsoft Active Directory Forums
Seek community-driven support for Active Directory configurations without purchasing an advanced support plan.
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Frequently Asked Questions
Does a Power Apps license include Microsoft Entra ID support?
No, purchasing a Power Apps per-user or per-app license does not automatically include technical support for Microsoft Entra ID or Active Directory. You must have an applicable Azure support plan.
What information should I provide when contacting Microsoft support for directory issues?
You should provide your tenant ID, directory details, licensing specifics, and comprehensive information about any third-party identity integrations, such as Okta, used in your environment.
Where can I get free community help for Active Directory?
You can post your questions in the dedicated Microsoft Active Directory forum on Microsoft Q&A, though official support for complex third-party integrations may require a paid support plan.
