License & Subscription Issues

How to Identify an Unknown Microsoft Charge from Redmond, WA

Khadija Khan Oct 15, 2026 868 views

Question details

The user needs to identify an unknown or recurring debit card charge labeled with Redmond, WA, and determine if it belongs to a legitimate Microsoft subscription.

How to Identify an Unknown Microsoft Charge from Redmond, WA

Product: Microsoft Billing
Device & OS: not provided
Scenario: Reviewing bank statements and discovering an unexpected charge seemingly associated with Microsoft.
Observed behavior: A recurring or one-time debit card charge appears with ambiguous text such as 'E0500NK58P Redmond, WA', prompting the user to seek verification or cancellation.

Before you start

Gather your recent bank or credit card statements, and ensure you have the login credentials for all Microsoft accounts used by your household.

Solution 1Recommended

Review Your Microsoft Order History and Emails

The most direct way to identify a charge is to match it against your official Microsoft account billing history.

Microsoft charges are usually tied to a specific Microsoft account for services like Office 365, Xbox, or OneDrive. You must check the digital order history to match the transaction amounts and dates.

Log into your Microsoft account

Navigate to account.microsoft.com/billing/orders using your web browser and sign in with your Microsoft credentials.

Check recent transactions

Review the list of recent transactions to see if the date and amount match the unknown charge on your bank statement.

Search your email inbox

Check your email inbox and spam/junk folders for any purchase confirmation receipts from Microsoft.

Verify family accounts

Repeat these steps for any other Microsoft accounts owned by family members who might share your payment method.

Review Your Microsoft Order History and Emails

Common Charge Labels: Legitimate Microsoft charges often appear on statements as MICROSOFT*XBOX, MICROSOFT*OFFICE, MICROSOFT*STORE, MICROSOFT*ONEDRIVE, or MSbill.info.

Solution 2

Dispute Unauthorized Charges with Your Bank and Microsoft

If the charge does not match any of your verified accounts, it may be fraudulent and requires immediate action.

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Frequently Asked Questions

Why does my bank statement say 'MSbill.info'?

MSbill.info is a standard billing descriptor used by Microsoft for various subscription services, including Microsoft 365, Xbox Live, and OneDrive. You can usually trace these charges by logging into your Microsoft billing dashboard.

Can I get a refund for an unauthorized Microsoft charge?

Yes, if the charge is genuinely unauthorized, you can often request a refund by investigating the charge through Microsoft's billing page and contacting their support, or by disputing it directly with your bank.

What should I do if my family member made the purchase without telling me?

If a family member made the purchase on their personal Microsoft account, you will need to log into their specific account at account.microsoft.com/billing/orders to manage the purchase or cancel the ongoing subscription.

Are random codes like 'E0500NK58P Redmond WA' always from Microsoft?

Not necessarily. While Redmond, WA is Microsoft's corporate headquarters, scammers sometimes use confusing codes and locations to mask fraudulent charges. Always verify with your bank if the format looks suspicious and does not appear in your Microsoft order history.

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