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How to Identify an Unknown Microsoft Charge on an EE Phone Bill
Question details
The user needs to identify and stop an unexplained recurring £7.99 Microsoft charge appearing on their EE mobile phone bill.
- Product
- Microsoft 365 / Third-party Subscription via EE
- Device & OS
- not provided
- Scenario
- Reviewing a monthly mobile phone bill and discovering a mystery recurring charge linked to a Microsoft service.
- Observed behavior
- A recurring £7.99 charge is billed through the EE mobile provider without a clear indication of which Microsoft service or account is tied to it.
Gather your recent EE phone bills and have access to any Microsoft account emails you own. Never share your banking, phone number, or personal account details on public forums.
Contact EE Customer Support to Trace the Third-Party Billing
Since the charge appears on your EE bill, the mobile provider is the first and most effective point of contact to identify or block the subscription.
Many digital subscriptions, including Xbox Game Pass or Microsoft 365, can be set up using 'Pay by Mobile'. EE handles the direct billing integration, meaning they have the exact records of what third-party service requested the charge.
Dial 150 from your EE phone or use the official EE customer service contact number from another line to reach a representative.
Explain that you have an unrecognized £7.99 third-party charge on your latest bill and ask them to trace the origin of the Microsoft transaction.
If you do not recognize the service identified by the EE representative, ask them to cancel the recurring payment and place a block on unauthorized third-party billing for your mobile number.
Contact Official Microsoft Billing Support
If EE confirms the charge is a legitimate Microsoft 365 or Xbox subscription but you need account details, contact Microsoft directly.
Switch to WPS Office to Avoid Unexpected Subscription Charges
If you are tired of confusing recurring charges and expensive Microsoft 365 subscriptions, consider switching to WPS Office. It provides a free, lightweight, and highly compatible alternative for all your document needs without hidden monthly fees.
- 1. Download the Installer: Visit the official WPS website and download the free version tailored for your operating system.
- 2. Install the Software: Run the installation file and follow the straightforward on-screen prompts to set up WPS Office on your computer.
- 3. Open and Edit Your Files: Launch WPS Office and instantly open your existing Microsoft Office documents to continue working without any formatting issues.
Frequently Asked Questions
Why am I being charged £7.99 by Microsoft on my EE bill?
This amount typically corresponds to a Microsoft 365 Personal subscription or an Xbox Game Pass subscription that was set up using the 'Pay by Mobile' feature through your EE network.
Can the Microsoft Community forum cancel my subscription?
No. Microsoft Community volunteers and agents on public forums do not have backend access to your private billing records or payment information and cannot process cancellations.
How do I stop Microsoft Pay by Mobile charges?
You can stop these charges by contacting your mobile provider (EE) directly to block third-party billing, or by logging into your Microsoft Account online and turning off recurring billing in the 'Services & subscriptions' section.
What if I don't recognize the Microsoft account linked to the charge?
If you do not recognize the account and believe your mobile number is being used fraudulently, report the charge to EE as unauthorized. They can block the payment at the network level and investigate the transaction.
