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How to Identify and Refund an Unknown $14.09 One Month Trial Charge
Question details
The user needs to identify the source of an unknown $14.09 charge labeled "One Month with Trial", cancel the recurring subscription, and request a refund.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Reviewing a bank statement or email receipt and noticing an unexpected subscription deduction without a clear product name.
- Observed behavior
- A $14.09 payment was automatically deducted for a "One Month with Trial" plan, but the account owner does not recognize the subscription or want future charges.
Gather your bank statement, the exact date of the transaction, and the login credentials for any Microsoft accounts you or your family members might own.
Identify and Cancel the Subscription via Microsoft Account
Log into your Microsoft account to locate the source of the trial charge and turn off recurring billing.
Often, these charges occur when a free trial for a service like Microsoft 365 automatically upgrades to a paid monthly subscription. You must cancel the active plan first before requesting a refund.
Go to account.live.com and log in with the email address associated with the unexpected charge.
Navigate to the 'Services & subscriptions' section from the top menu to view all active plans and billing history.
Locate the subscription matching the $14.09 monthly fee and click 'Manage'.
Select 'Cancel subscription' or 'Turn off recurring billing' and follow the on-screen prompts to ensure you are not charged again next month.
Contact Microsoft Support for a Refund
Once the subscription is identified and managed, contact Microsoft Billing Support directly to process a refund for the $14.09 charge.
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Frequently Asked Questions
Why did I get charged after a free trial?
When you sign up for a free trial (such as Microsoft 365), you are required to provide a payment method. If you do not cancel the subscription before the trial period expires, the system automatically transitions you to a paid plan and charges your account for the first month.
How long does it take to get a refund from Microsoft?
Once a Microsoft Support agent approves your refund request, it typically takes 3 to 5 business days for the funds to appear back on your original payment method, depending on your bank's processing times.
Can I get a refund if I simply forgot to cancel?
Microsoft often grants refunds for accidental renewals or forgotten trial cancellations if you request it within 30 days of the charge and have not extensively used the service during that billing cycle. However, this is handled on a case-by-case basis by their billing support team.
