How to Identify Unknown Microsoft Charges for Pro Service or Premium Services

Open your web browser and navigate to account.microsoft.com/billing/orders. Sign in using your Microsoft account credentials.

Look through your recent purchases and active subscriptions on the dashboard.

Match the date and exact amount of the unknown charge on your bank statement with the items listed in your Microsoft account.

Log in to the email accounts associated with your Microsoft logins.

Use the search bar to look for keywords like "Microsoft purchase," "Microsoft billing," "MSbill.info," or "Premium Services."

Check your Spam or Junk folders, as automated billing receipts or renewal notices sometimes get filtered there by mistake.

Look at your bank statement. Legitimate Microsoft charges often appear as MICROSOFT*XBOX, MICROSOFT*OFFICE, MICROSOFT*ONEDRIVE, MSbill.info, or bill.ms.net.

If the charge matches a Microsoft format but you cannot locate the service, navigate to the official Microsoft Support page and initiate a live chat to have an agent investigate the transaction.

If the charge seems entirely fraudulent, or if Microsoft cannot identify the transaction, call your bank or credit card provider immediately to dispute the charge and secure your card.