'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Investigate an Unknown NNT Microsoft*M Bank Charge
Question details
The user needs to identify and resolve an unexpected $106.99 bank charge labeled as NNT Microsoft*M.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Reviewing bank statements and discovering an unrecognized Microsoft subscription or purchase charge.
- Observed behavior
- A fraudulent or unknown transaction of $106.99 labeled 'NNT Microsoft*M' appeared on the user's bank account.
Gather your bank statement details, note the exact date and amount of the charge, and ensure you have the login credentials for any Microsoft accounts used by you or your family members.
Review Microsoft Billing History and Contact Support
Check your official Microsoft account order history to verify if the charge is linked to an active subscription or purchase, then escalate to support if the charge remains unidentified.
Many unrecognized charges often stem from forgotten subscription renewals, such as Microsoft 365 or Xbox services, or purchases made by a family member sharing the same device or payment method.
Open a web browser and navigate to account.microsoft.com/billing/orders. Log in using your Microsoft account credentials.
Review the list of recent purchases, subscriptions, and billing statements to see if the $106.99 charge appears on your account.
If the charge is not listed, log out and repeat the process for any other Microsoft accounts owned by family members who might have access to your payment card.
If the transaction remains completely unrecognized, contact Microsoft Support directly through their official help portal to report an unknown charge. A support agent can investigate backend billing details.
Avoid High Subscription Fees with WPS Office
If you are tired of confusing billing cycles and expensive Microsoft 365 subscriptions, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative to manage your documents without unexpected automatic charges.
- 1. Download the installer: Visit the official WPS Office website and click the free download button.
- 2. Install the software: Run the downloaded setup file and follow the on-screen instructions to install WPS Office on your device.
- 3. Open your Microsoft files: Launch WPS Office and directly open your existing Microsoft Office files to continue working seamlessly.
Frequently Asked Questions
What does 'NNT Microsoft*M' mean on my bank statement?
This label typically indicates a digital purchase or subscription renewal (such as Microsoft 365, Xbox Live, or software purchases) processed by Microsoft's billing system.
How can I dispute a fraudulent Microsoft charge?
First, verify the charge in your Microsoft account's billing history. If it is unauthorized, contact Microsoft Support to report the fraud, and immediately notify your bank or credit card issuer to dispute the transaction.
Can a community forum moderator refund my unknown Microsoft charge?
No, community moderators do not have access to user billing details, account information, or refund capabilities. You must contact official Microsoft Support directly for any billing investigations.
How do I stop recurring Microsoft subscription charges?
Log in to your Microsoft account, navigate to 'Services & subscriptions', locate the active subscription, and select 'Manage' to turn off recurring billing or cancel the subscription entirely.
