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How to Recover Microsoft Office Home & Business 2019 Account Password
Question details
The user needs to recover their Microsoft account password to install or activate Microsoft Office Home & Business 2019 on another computer, as the product key alone is insufficient.
- Product
- Microsoft Office Home & Business 2019
- Device & OS
- not provided
- Scenario
- Reinstalling or transferring an existing Office 2019 perpetual license to a new computer, which requires logging into the linked Microsoft account.
- Observed behavior
- The user is unable to authorize the installation on a new computer because they have lost the password to the Microsoft account associated with their Office 2019 product key.
Before starting the recovery process, ensure you know the email address, phone number, or Skype ID associated with your Microsoft account and have access to your backup email or trusted mobile device.
Reset Your Microsoft Account Password Online
Use the official Microsoft password reset portal to verify your identity and create a new password.
Open your web browser and navigate to https://account.live.com/resetpassword.aspx.
Type in the email address, phone number, or Skype name associated with your Office 2019 license, then click Next.
Choose an available recovery option, such as receiving a security code via your alternate email address or a text message to your linked phone number.
Input the verification code you received, then follow the on-screen prompts to create a new, secure password.
Submit the Microsoft Account Recovery Form
If you do not have access to your backup email or phone, you can use the automated recovery form to prove your identity.
Transfer the Office 2019 License to a New PC
After recovering your account, properly transfer the single-PC license to your new device.
Try WPS Office: A Hassle-Free Alternative to Microsoft Office
If you are locked out of your Microsoft account or struggling with Office 2019 license transfers, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative without complicated license restrictions.
- 1. Download the software: Visit the official WPS Office website and click the free download button.
- 2. Install WPS Office: Run the downloaded installer file and follow the quick setup instructions on your screen.
- 3. Start working instantly: Launch the application to immediately open, edit, and save your existing Office files without complicated activation hurdles.
Frequently Asked Questions
Can I reinstall Office Home & Business 2019 using only my product key?
No, the 25-character product key is only used once to link the license to your Microsoft account. For all subsequent reinstallations or transfers, you must log in with the associated Microsoft account.
How many computers can I install Office Home & Business 2019 on?
Office Home & Business 2019 is a perpetual license valid for exactly one PC or Mac. To use it on a different computer, you must first completely uninstall it from the original device.
What should I do if the Microsoft account recovery form is rejected?
If your initial recovery form is denied, you can submit it again up to two times per day. Make sure to fill it out from a recognized device or home network, and include as many exact details as possible, such as old passwords and associated billing information.
