Sign-in & Login Problems

How to Remove an Old Work Email from the Microsoft 365 Sign-In Page

Kushani Nimanthika Oct 9, 2026 869 views

Question details

The user wants to remove an old work email address from the Microsoft 365 login screen so that their personal account becomes the default sign-in option.

How to Remove an Old Work Email from the Microsoft 365 Sign-In Page

Product: Microsoft 365
Device & OS: not provided
Scenario: Trying to sign into Microsoft 365 but a former employer's account persists on the login page.
Observed behavior: The old work email address remains visible and active on the Microsoft 365 start screen, preventing the personal account from being the default.

Before you start

Ensure you know the password for your personal account, as you will need to sign out of all active sessions to successfully remove the saved work email.

Solution 1Recommended

Use the "Forget Email" Option on the Sign-In Page

Signing out of all active accounts reveals the hidden option to remove saved email addresses from the login screen.

The "Forget email" option does not appear if any account is currently signed in. You must log out completely from all accounts on the Microsoft 365 start page to manage your saved identities.

Sign out of all accounts

Go to the Microsoft 365 start page and click on your profile picture at the top right. Select 'Sign out'. Repeat this process for every account listed, including your personal account.

Remove the old work account

Once all accounts are completely signed out, return to the sign-in screen. You will now see a 'Forget email' option or a removal icon (usually an X) beside the old work account. Click it to delete the entry.

Use the "Forget Email" Option on the Sign-In Page

Account Data is Safe: Deleting the saved sign-in entry only removes it from your browser's login screen; it does not delete your Microsoft account or your company's data.

Solution 2

Clear Browser Saved Data and Cookies

If the old account still appears after trying to remove it, your browser's cached data or password manager might be auto-filling the information.

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Frequently Asked Questions

Does removing the old work email delete the actual company account?

No. Selecting 'Forget email' or removing the account from the sign-in screen only deletes the saved entry in your local web browser. It does not delete or affect the actual Microsoft account or company data.

Why can't I see the 'Forget email' option on the Microsoft 365 login page?

The 'Forget email' option is hidden if you have any active sessions. You must sign out of every single account listed on the Microsoft 365 start page, including your personal accounts, before the removal option becomes visible.

How do I stop my browser from automatically logging into my old employer's account?

First, sign out completely and use the 'Forget email' feature on the Microsoft 365 page. If it continues to auto-fill, go to your web browser's password manager settings and delete the saved credentials for 'login.microsoftonline.com' or 'office.com'.

Login & Account Issues