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License & Subscription Issues

How to Request a No-TDS-Deduction Certificate for Microsoft 365

Amos GikundaAmos Gikunda Oct 16, 2026 868 views

Question details

The organization needs to request a No-TDS-Deduction Certificate or submit downloaded TDS documents to claim credit for their Microsoft 365 Business Standard subscription.

How to Request a No-TDS-Deduction Certificate for Microsoft 365
Product
Microsoft 365
Device & OS
not provided
Scenario
Managing subscription billing, tax documentation, and claiming tax deducted at source (TDS) credits.
Observed behavior
The user needs a reliable method to communicate with the billing team to submit their TDS certificate downloaded from the Income Tax website and successfully claim their TDS credit.
Before you start

Ensure you have your Microsoft 365 account credentials with billing or global administrator privileges, and have your official TDS certificate ready to upload.

Solution 1Recommended

Create a Billing Service Request in Microsoft 365 Admin Center

The most efficient and secure way to handle tax and billing documentation is by opening a direct service request with the Microsoft billing team.

Submitting your TDS certificate directly through the admin center ensures that your request is securely tracked and routed to the correct billing department for processing your tax credit.

1
Log into the Admin Center

Navigate to the Microsoft 365 admin center and sign in with your administrator account credentials.

2
Navigate to Help & Support

Look for the 'Support' menu on the left-hand navigation pane and click on 'Help & support'.

3
Describe Your Issue

Type 'Claim TDS credit' or 'Submit TDS certificate' in the search bar and press Enter to view relevant support options.

4
Contact Support

Select the option to contact support to create a new service request. Ensure you direct the ticket to the billing team.

5
Attach the TDS Certificate

Fill in the required subscription details, attach the TDS certificate you downloaded from the Income Tax website, and submit the request.

Create a Billing Service Request in Microsoft 365 Admin Center
Tracking Your Request: Once submitted, you will receive a ticket number. You can use this number in the admin center to track the progress of your TDS credit claim.
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Frequently Asked Questions

Where can I download my TDS certificate?

You can download your official TDS certificate directly from your local government's Income Tax website before submitting it to Microsoft.

Can I email the TDS certificate directly to Microsoft?

No, it is highly recommended to submit the certificate through a secure billing service request in the Microsoft 365 admin center to ensure it is properly tracked and credited.

What if I do not have admin access to the Microsoft 365 portal?

If you lack admin privileges, you will need to ask your organization's global or billing administrator to submit the TDS documentation, or you can contact Microsoft global support by phone.

How long does it take to process a TDS credit claim?

Processing times vary, but the Microsoft billing team typically reviews and applies the credit to your account within a few billing cycles after the valid certificate is submitted.