MFA & Verification Issues

How to Reset a Forgotten Six-Digit PIN in OneDrive Mobile App

Huma Ashraf Ch Oct 8, 2026 869 views

Question details

The user has forgotten the six-digit PIN for the OneDrive mobile app and needs to reset it to regain access to their protected content.

How to Reset a Forgotten Six-Digit PIN in OneDrive Mobile App

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Attempting to access PIN-protected files or folders in the OneDrive mobile app but unable to proceed due to a forgotten passcode.
Observed behavior: Access to the app or specific files is blocked by a PIN prompt, requiring a passcode reset via Microsoft account authentication.

Before you start

Ensure you have access to the email address or phone number associated with your Microsoft account, as you will need to receive a verification code to complete the reset process.

Solution 1Recommended

Reset Passcode via OneDrive App Settings

Use the built-in passcode reset feature in the OneDrive app to authenticate your Microsoft account and create a new PIN.

This official method allows you to safely reset your local app PIN without affecting the files stored in your cloud account.

Open OneDrive Settings

Launch the OneDrive app on your mobile device, tap the 'Me' icon located at the bottom of the screen, and navigate to 'Settings'.

Select the Reset Option

Tap on 'Passcode' from the settings menu, and then select the 'Reset Passcode' option.

Authenticate Your Account

When prompted, sign in using your Microsoft account credentials.

Enter Verification Code and Set PIN

Retrieve and enter the verification code sent to your registered email or phone number, then follow the on-screen instructions to create a new six-digit PIN.

Reset Passcode via OneDrive App Settings

Authentication Complete: Once the new PIN is set, you can immediately use it to unlock your OneDrive app and access your protected files.

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Frequently Asked Questions

What happens if I cannot receive the Microsoft verification code?

If you cannot access your security email or phone number, you will need to navigate to the Microsoft account recovery page in a web browser to update your security information, which may take up to 30 days to process.

Will resetting my OneDrive app PIN delete my stored files?

No, resetting your app PIN only updates the local security passcode on your mobile device. Your files remain safely stored in your OneDrive cloud account.

Can I use biometric authentication instead of typing a six-digit PIN?

Yes. Once you have reset the PIN and regained access to the app, you can go back to Settings > Passcode and enable Face ID, Touch ID, or Fingerprint authentication to unlock your OneDrive more conveniently.

Login & Account Issues