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How to Send Microsoft 365 Login Details to New Users Securely
Question details
Administrators need a secure method to distribute usernames, temporary passwords, and sign-in instructions to new Microsoft 365 users since the automated invitation email feature is no longer available.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Onboarding new users and providing them with their initial login credentials.
- Observed behavior
- The option to automatically send an invitation email with a temporary password is missing from the admin center, requiring manual credential distribution.
Ensure you have successfully created the new user accounts in the Microsoft 365 Admin Center and have their generated temporary passwords ready.
Securely Distribute Login Credentials via Alternative Channels
Send the username, temporary password, and sign-in instructions through separate, secure communication methods to prevent unauthorized access.
Since Microsoft removed the automated invitation email feature, administrators must manually share login details. It is crucial never to send both the username and temporary password in the same unsecured message.
Copy the new user's assigned email address (username) and temporary password directly from the Microsoft 365 Admin Center dashboard.
Email the new user their Microsoft 365 username along with the official sign-in URL (such as office.com) using their personal or alternative email address.
Send the temporary password through a different secure channel, such as an SMS text message, a secure enterprise messaging app, or by providing it in person.
Ask the user to visit the sign-in URL, enter the provided credentials, and immediately change their temporary password upon their first login.
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Frequently Asked Questions
Why can't I find the option to send a welcome email to new Microsoft 365 users?
Microsoft has removed the automated invitation email feature that previously sent the username, temporary password, and sign-in link together. Administrators must now communicate these onboarding details manually.
Is it safe to email the new username and password to the user's personal email?
No, it is highly discouraged to send both the username and temporary password in the same unsecured email. You should email the username and provide the temporary password through a separate secure channel, like SMS or a phone call.
What is the correct sign-in URL I should provide to new users?
You should direct new users to the official Microsoft 365 login page at www.office.com or login.microsoftonline.com to enter their newly provided credentials.
How can I request Microsoft to bring back the automated email feature?
You can submit feedback directly to Microsoft by clicking the 'Feedback' or 'Help & Support' button, typically located at the bottom right corner of the Microsoft 365 Admin Center.
