Password & Account Recovery

How to Sign Up for and Recover Access to Microsoft OneDrive

Chanuka Geekiyanage Oct 1, 2026 868 views

Question details

The user wants to know how to create or access a OneDrive account and how to recover their password if they lose access.

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Setting up cloud storage for file backup or regaining access to a locked Microsoft account.
Observed behavior: The user needs to access their free cloud storage or requires instructions for verifying their identity to reset a forgotten password.

Before you start

Ensure you have access to the alternate email address or phone number associated with your Microsoft account, as you will need it to receive a security verification code.

Solution 1Recommended

Accessing Your Free OneDrive Account

OneDrive is automatically included with any Microsoft account, meaning no separate sign-up process is required if you already use services like Outlook, Xbox, or Skype.

Every Microsoft account comes with 5 GB of free OneDrive storage out of the box. You can use this space to back up documents, photos, and other important files.

Visit the OneDrive website

Open your web browser and navigate to the official Microsoft OneDrive website.

Click on Sign In

Locate and click the 'Sign in' button, usually found at the top right corner of the page.

Enter your Microsoft credentials

Type in your existing Microsoft email address (like @outlook.com or @hotmail.com) and your password to access your cloud files instantly.

Create an account (if needed)

If you do not have a Microsoft account, click on 'Create one!' on the sign-in screen and follow the prompts to register.

Storage Limits: The free tier includes 5 GB of storage. If you need more space, you can upgrade your plan directly through your Microsoft account settings.

Solution 2

Recover a Forgotten Microsoft OneDrive Password

If you cannot log in to your OneDrive account, you must reset your Microsoft account password to regain access.

Free Microsoft Office alternative

Try WPS Office for Seamless Cloud Integration

While you are recovering your Microsoft account, consider using WPS Office. It is a powerful, lightweight alternative to Microsoft Office that offers its own free cloud storage and seamless file synchronization across all your devices.

1. Download the software: Visit the official WPS Office website and click the free download button for your operating system.
2. Install and launch: Run the installer file and follow the on-screen instructions to complete the setup.
3. Sign in to WPS Cloud: Open WPS Office, click on 'Sign In' at the top right, and create a free account to instantly access your built-in cloud storage.

Includes 1 GB of free WPS Cloud storage for easy file backup and sharingFully compatible with Microsoft Word, Excel, and PowerPoint file formatsLightweight design ensures it runs smoothly on older computers and mobile devicesFamiliar user interface requires no learning curve for easy migration

microsoft office alternative - wps office

Frequently Asked Questions

Do I have to pay to use a Microsoft OneDrive account?

No, a basic OneDrive account is completely free and is automatically included with any Microsoft account. It provides 5 GB of free cloud storage for your files and photos.

Can I access my OneDrive files from my smartphone?

Yes, you can download the official OneDrive application from the Apple App Store or Google Play Store. Simply sign in with your Microsoft account details to view and manage your files on the go.

What should I do if I no longer have access to my recovery email or phone number?

If you cannot receive the security code, select 'I don't have any of these' during the password reset process. You will be redirected to an account recovery form where you must provide alternative information to verify your identity.

How long does the Microsoft account recovery process take?

If you have access to your recovery email or phone number, resetting your password usually takes just a few minutes. However, if you have to fill out the manual account recovery form, it can take up to 24 hours for Microsoft to review your request.

Login & Account Issues