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How to Transfer or Cancel Adobe Acrobat Premium Subscription After Changing Phones
Question details
The user needs to either activate an existing Adobe Acrobat Premium subscription on a new smartphone or cancel the recurring monthly credit card charge.
- Product
- Adobe Acrobat Reader
- Device & OS
- not provided
- Scenario
- The user changed smartphones and subsequently lost access to their active Premium subscription on the new device, and is unable to find where to stop the recurring payments.
- Observed behavior
- The premium subscription features are not active on the new device, and there is no obvious in-app option to cancel the ongoing recurring monthly billing.
Ensure you have the exact login credentials for the Adobe account, Apple ID, or Google account that was originally used to purchase the subscription, as purchases are tied to accounts rather than physical devices.
Transfer and Restore the Subscription on a New Phone
Use this method if you want to keep your premium subscription and activate it on your newly purchased device.
Subscriptions are linked to the account used during the initial purchase. By signing in with the same account, you can restore your premium features without paying again.
Download and install the Adobe Acrobat Reader app from your new phone's application store (Google Play Store or Apple App Store).
Launch the application and sign in using the exact same Adobe, Google, or Apple account credentials you used when you first purchased the premium subscription.
Navigate to the account or subscription settings section within the app and tap 'Restore purchases' to reactivate your premium features on the new device.
Cancel the Subscription via Mobile App Stores
Follow these steps if you originally purchased your Adobe subscription through Google Play or the Apple App Store.
Cancel the Subscription Directly via the Adobe Website
Use this method if your subscription was purchased directly from Adobe's website rather than through a mobile app store.
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Frequently Asked Questions
Does uninstalling the Adobe Acrobat app cancel my subscription?
No. Deleting or uninstalling the application from your phone does not stop recurring billing. You must manually cancel the subscription through your App Store, Google Play, or Adobe account.
Why can't I find my subscription in my Google Play or Apple ID account?
If you cannot find the subscription in your mobile store settings, you may be signed in with a different Apple ID or Google account than the one used for the purchase. Alternatively, you might have purchased the subscription directly from the Adobe website.
What should I do if I cannot find my subscription anywhere but am still being charged?
Check your credit card or bank statement to verify the exact billing name. If the charge is from Apple or Google, you must contact their respective billing support teams. If it is directly from Adobe, contact Adobe Support with your payment details so they can help locate the account tied to the charge.
