Is Microsoft 365 Having Help Purchasing One Problems? Here Is the Fix

This guide walks you through license & subscription issues using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Help Purchasing One Drive

Hi. I am trying to upgrade my daughter's one drive from the free 5Gb to the 100GB M365 basic plan. I have toggled the 'require permission for each purchase' to off, I have activity reporting for spending on in Family Safety, I have bought and sent her credit to spend, and even added a credit card to her account. But when I go into her OneDrive on her PC, whenever I go to Over Storage limit and try to sign up to Microsoft 365 Basic 100GB plan, it says "You need to be older to buy this, Ask an adult to help you make this purchase". I only want to get her the $3 per month/$29.95 per year Basic plan. I do not want to buy a family plan. How do I do this for her please?

Quick Answer for Office Won't Complete Task

If upgrading via the OneDrive app on Windows PC fails, try purchasing through a web browser instead.

Likely Causes Behind Common License Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger license & subscription issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Fixing License Step by Step

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Log in with the child's Microsoft account and go to https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage.

2. On that page, locate Microsoft 365 Basic, click "Or buy at $1.99 per month" to switch to the monthly price, and complete the purchase from there.

Alternative Solutions for Broader License Workarounds

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Office Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat License

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About Help Troubleshooting FAQ

Can WPS Office fix this license & subscription issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.