Is Microsoft Account Having Forget Microsoft Account Problems?

When Microsoft Account stops working as expected, start with the shortest official checks before you reinstall anything.

Problem Description: Forget Microsoft Account Linked

I am facing an issue with accessing my Microsoft account because I have forgotten the complete account details, not just the password. I do not remember the exact email ID or username associated with the account. While attempting to recover my account using Microsoft’s “Find your Microsoft account” option, Microsoft displayed three accounts linked to my recovery information: A Gmail-based Microsoft account A partially hidden Gmail account A Microsoft account created using a phone number, shown in masked form as ********51 Based on my memory and usage, I strongly believe that the third account (phone number–based account ending in 51) is my actual Microsoft account. However, I am unable to access this account because: I do not remember the password associated with it, and/or I am unsure of the exact sign-in method required to access a phone number–based Microsoft account My intention is to successfully sign in to this account, reset the password if required, and regain access to Microsoft services such as Windows, Outlook, OneDrive, or Office that may be linked to this account. I am seeking guidance on: How to sign in using the phone number–based Microsoft account How to receive and verify an OTP (SMS) to reset or create a new password What steps to follow if access to the original phone number is no longer available This issue is preventing me from accessing important Microsoft services, and I would like to recover the account and secure it properly by adding updated recovery information.

Quick Answer for Microsoft Account Setup on New Device

Sign in at account.microsoft.com using your phone number (ending in 51) instead of an email, select 'Forgot password?', and verify your identity by confirming the last two digits.

Likely Causes Behind Password Root Factors

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger password & account recovery.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Fixing Password Step by Step

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Receive an OTP via SMS, enter it, and create a new password.

2. If you no longer have access to the phone, choose 'I don't have any of these' and fill out the Microsoft account recovery form.

Alternative Solutions for Secondary Login Fixes

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS as a Local Alternative

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Keeping Microsoft Account Stable Long Term

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About Microsoft Account Support Questions

Can WPS Office fix this password & account recovery issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Microsoft Account before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.