Microsoft Account Sharepoint Keeps Giving Me Error: Step-by-Step Fixes

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Sharepoint Keeps Giving Me

Here is the pop up:  Every now and then I get this pop up, and it's quite frequent. When I click "Sign In" (twice), the pop up goes away and I remain logged in without having to sign in again. I can also click "Not now" or close this pop up (twice) without being signed out too. I have tried clearing my browser's cookies and cache, restarting the browser, signing out and signing back in again + remained signed in, adding my work account to my computer work access in settings, nothing worked. Anyone know what's the problem?

Quick Answer for Login Quick Fix

Hi [@Darren Koh](https://learn.microsoft.com/en-us/users/na/?userid=389e7d37-dda6-4488-aff6-7d3b1c2a9b9c), Welcome to the Microsoft Q&A forum.

Likely Causes Behind Microsoft Account Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger login & account issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Transferring Microsoft Account License Safely

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Thank you for contacting us.I would like to provide you with the following information: To resolve this issue, please try the steps below.

2. Option 1: Create a new browser profile Step 1: Click on the avatar icon in the top-right corner of the browser.  Step 2: Click Other profile → Set up new work or school profile.

3. With this new profile, please use only your Work or School Account to avoid any conflicts between accounts.

4. Option 2: Clear credentials - Open Control Panel on your computer. - Select User Accounts → Credential Manager. - In both Windows Credentials and Generic Credentials, locate any entries related to your Microsoft 365 account.  - Select and Remove these entries. - Restart your computer, then try adding the account again in Office.

5. Next steps: - Download and run the[ OLicenseCleanup.vbs](https://download.microsoft.com/download/e/1/b/e1bbdc16-fad4-4aa2-a309-2ba3cae8d424/OLicenseCleanup.zip) file. - This tool helps remove licenses, clear cached identities in the HKCU registry, and delete stored credentials. - You can find more details in the following article: [Reset Microsoft 365 Apps for enterprise activation state.](https://learn.microsoft.com/en-us/troubleshoot/microsoft-365-apps/activation/reset-office-365-proplus-activation-state) Finally: - Restart the device. - Open SharePoint, sign in again, and check whether the issue still persists.

6. I hope this information is helpful.

7. Please follow these steps and let me know if the issue is resolved.

8. If not, we can work together to find a solution.

Alternative Solutions for Fallback Options for Login

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During Login

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Microsoft Account Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About Login Help Topics

Can WPS Office fix this login & account issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Microsoft Account before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.