Why Office Keeps Renewing Unexpectedly and How to Fix It

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Cancelling Microsoft Project Subscription

Hello so I have signed up for a microsoft project subscription for business, but do not know the credentials to log in to cancel. I get charged monthly and only have the the invoice number, the email it was sent to, the account information with - company name, name, billing profile. How can I cancel, all of the microsoft support is unable to help me or should i have my bank block that user

Quick Answer for Resolving License

Since you lack the original login credentials, create a new Microsoft 365 trial tenant using the exact email address linked to your active subscription.

Likely Causes Behind License & Subscription Issues

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger license & subscription issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Repairing Office Startup Issues

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Once the trial environment is established, sign in with those credentials and navigate to the official Microsoft support portal to submit a formal ticket to the Product Team.

2. Clearly state your request to cancel the Microsoft Project subscription and issue a refund for any recent charges.

3. Attach relevant billing receipts, subscription IDs, and proof of payment to the ticket to verify ownership and accelerate the authentication and cancellation workflow.

4. This workaround bypasses credential limitations while ensuring proper authorization.

Alternative Solutions for When Office Still Fails

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS Office for Local Document Work

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Safer Login Habits

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About Common License Answers

Can WPS Office fix this license & subscription issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.