Tenant Migration

How to Move Windows Devices to Another Microsoft 365 Tenant

Maira Mehtab Sep 21, 2026 869 views

Question details

Users need to migrate enrolled Windows 11 devices from a United States Microsoft 365 tenant to a United Kingdom tenant but are encountering enrollment locks.

Product: Microsoft 365, Microsoft Intune
Device & OS: Windows 11
Scenario: Migrating managed corporate devices from an old regional Microsoft 365 tenant to a new one.
Observed behavior: Devices remain bound to the old US tenant even after being retired in Intune and undergoing a clean Windows 11 reinstallation. Attempting to sign in with the new UK tenant administrator credentials fails during the Windows setup process.

Before you start

Ensure you have the exact tenant IDs and administrator credentials for both the origin and destination Microsoft 365 environments before attempting to deregister devices.

Solution 1Recommended

Consult Microsoft Q&A Specialists for Entra ID and Intune Deregistration

Because device identities are tied deeply to Microsoft's backend via Windows Autopilot and Entra ID, getting direct assistance from Microsoft Q&A specialists is the most effective way to resolve persistent cross-tenant locking.

When a Windows device is registered to a tenant via Autopilot, simply resetting the device or retiring it from Intune does not remove the hardware hash from the original tenant's Entra ID. Until this record is deleted from the backend, the device will continually attempt to connect to the old tenant during the Out-Of-Box Experience (OOBE).

Navigate to Microsoft Q&A

Open your web browser and go to the official Microsoft Q&A ask page at https://learn.microsoft.com/en-us/answers/questions/ask/.

Detail your migration issue

Write a clear description of your problem, mentioning that you have already retired the devices in Intune and reinstalled Windows 11, but the devices remain bound to the old US tenant.

Apply the correct technical tags

Add the specific tags 'Microsoft Intune', 'Microsoft Entra ID', and 'Windows' to your post. This ensures that identity and endpoint management specialists see your question.

Follow specialist guidance

Wait for the specialists to provide the exact PowerShell scripts or admin portal procedures required to permanently delete the Autopilot hardware hashes from the old tenant.

Important Context: You will likely need Global Administrator or Intune Administrator access to the old US tenant to fully deregister the hardware hashes before they can be added to the new UK tenant.

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1. Visit the WPS Website: Go to the official WPS Office website to access the download options.
2. Download the Installer: Click on the 'Free Download' button to get the lightweight installation package for your operating system.
3. Install and Run: Run the installer and seamlessly open your existing Office documents without needing tenant authentication.

Fully compatible with Microsoft Word, Excel, and PowerPoint file formats (.docx, .xlsx, .pptx).No complex tenant administration, Intune enrollment, or cloud lock-in required for basic offline usage.Familiar user interface ensuring seamless migration and zero learning curve for employees.Lightweight installation that works efficiently across all major operating systems.

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Frequently Asked Questions

Why is my Windows 11 device still locked to the old tenant after wiping it?

When an organization uses Windows Autopilot, the physical device's hardware hash is registered in the tenant's Entra ID. Simply wiping the hard drive or reinstalling Windows does not erase this cloud-based registration. The device will automatically check in with Microsoft servers during setup and lock itself back to the original tenant.

Can I bypass the old tenant login by installing Windows offline?

While installing Windows 11 without an internet connection can sometimes bypass the immediate Autopilot check, the device will still experience authentication issues and policies attempting to sync once it connects to the internet, preventing proper enrollment into your new UK tenant.

Who has the authority to release a device from a Microsoft 365 tenant?

Only administrators with sufficient privileges in the original (old) Microsoft 365 tenant—such as a Global Administrator or an Intune Administrator—can manually delete the device's Autopilot record and remove it from Entra ID.

Migration & Recovery