Office Apps Freezing

Fix Microsoft Word Freezing on Grammar Suggestions in AVD

Maira Mehtab Sep 27, 2026 869 views

Question details

Microsoft Word stops responding when users attempt to accept blue grammar suggestions in an Azure Virtual Desktop session.

Product: Microsoft Word
Device & OS: not provided
Scenario: Reviewing document grammar while using Microsoft Word within an Azure Virtual Desktop (AVD) environment.
Observed behavior: The application freezes entirely when accepting blue grammar suggestions, whereas normal spelling suggestions continue to function without causing the application to hang.

Before you start

Ensure you have gathered the exact version numbers for Microsoft Word, Azure Virtual Desktop, and FSLogix before proceeding, as this information is crucial for administrative troubleshooting.

Solution 1Recommended

Open a Support Ticket with Microsoft 365

Because this freezing issue involves backend virtual desktop components, the most effective resolution requires your Microsoft 365 administrator to contact Microsoft Support directly for an infrastructure-level fix.

This specific bug involving blue grammar suggestions in AVD typically requires deep diagnostic tools, remote assistance, and backend log collection that only Microsoft support engineers can facilitate.

Gather environment details

Collect the exact version numbers for Microsoft Word, Microsoft Office, Azure Virtual Desktop, and FSLogix installed on the affected session hosts.

Document the issue

Note the specific reproduction steps, affected user accounts, and the exact time of the incident to provide context for the support team.

Export system logs

Extract the relevant Windows Event Viewer logs or application logs that correspond to the exact time the freezing occurred.

Submit the request

Have your Microsoft 365 administrator navigate to the Microsoft 365 admin center, go to the Support section, and open a new service request with the collected data.

Administrator Access Required: Standard users cannot open high-level backend support tickets. You must route this request through your organization's IT department or Microsoft 365 administrator.

Free Microsoft Office alternative

Try WPS Office for a Stable Editing Experience

If Microsoft Word is continuously freezing in your virtual environment and disrupting your workflow, consider using WPS Office. It is a highly compatible, lightweight, and free alternative that handles grammar and spell checks smoothly without heavy system demands.

1. Download and Install: Get the free WPS Office installer from the official website and install it on your local or virtual machine.
2. Open your Document: Launch WPS Writer and open the .docx file you were previously editing.
3. Review Grammar Safely: Use the built-in Spell Check feature under the Review tab to correct document errors without experiencing application freezes.

Highly compatible with Microsoft Word (.docx), Excel (.xlsx), and PowerPoint (.pptx) formats.Lightweight architecture ensures stable performance even in virtual desktop environments.Built-in robust spell check tools that won't freeze your system.Familiar user interface requiring zero learning curve for seamless migration.

microsoft office alternative - wps office

Frequently Asked Questions

Why does Word only freeze on grammar suggestions and not spelling in AVD?

Grammar checks often rely on more complex natural language processing engines or cloud-based Editor services in Microsoft 365. In an Azure Virtual Desktop environment, network delays or FSLogix profile handling can cause the application to hang when processing these complex requests.

Can I disable grammar suggestions to prevent freezing in the meantime?

Yes. You can go to File > Options > Proofing in Microsoft Word and uncheck 'Mark grammar errors as you type' and 'Check grammar with spelling' to temporarily bypass the feature causing the freeze.

What is FSLogix and why does Microsoft Support need its version?

FSLogix is a set of solutions that enhance, enable, and simplify non-persistent Windows computing environments like Azure Virtual Desktop. Since it handles user profiles and app masking, an outdated version might conflict with Office applications, causing freezes.

Can a standard user fix this freezing issue on their own?

Generally, no. Because the freeze is tied to the Azure Virtual Desktop infrastructure and backend Office integration, it requires an administrator to capture detailed logs and apply system-wide patches or configurations provided by Microsoft Support.

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