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Fix Wingdings 2 Symbols Not Displaying in Visio Web Viewer
Question details
Users need a fix or workaround for Wingdings 2 symbols failing to display properly when previewing diagrams in a web browser.
- Product
- Microsoft Visio
- Device & OS
- not provided
- Scenario
- Viewing Visio diagrams containing Wingdings 2 font characters via the web preview in Edge.
- Observed behavior
- Wingdings 2 symbols display correctly in the desktop app but revert to ordinary keyboard characters in the web viewer, whereas other fonts like Webdings and Wingdings 3 work normally.
Verify that you have the Microsoft Visio desktop application installed on your device, as you will need it to properly view the original font formatting.
Use the Visio Desktop App and Report the Bug
Since there is currently no reliable workaround for the Visio web preview engine, opening the file in the desktop app is the only way to view the Wingdings 2 symbols correctly.
The Visio Web Viewer has a known rendering limitation specifically affecting the Wingdings 2 font character mapping. Until Microsoft patches the web application, local desktop viewing is required to see the intended symbols.
While previewing the file in your browser, click the 'Viewing' or 'Editing' dropdown menu at the top of the ribbon and select 'Open in Desktop App'.
Once Visio launches on your desktop, check your diagram to verify that your Wingdings 2 symbols are displaying correctly as intended.
Return to Visio for the web, click on 'Help' in the top menu, navigate to 'Feedback', and select 'Report a problem' to notify the development team of the web viewer font bug.
Visit the Microsoft Feedback Portal online and post a suggestion emphasizing the need for native Wingdings 2 support in Visio for the web.
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Frequently Asked Questions
Why do Webdings and Wingdings 3 work, but not Wingdings 2?
This happens due to a specific font-mapping bug within the Visio web rendering engine. It currently fails to translate the Wingdings 2 character codes properly in the browser, while the other symbol fonts map correctly.
Will saving my Visio diagram as a PDF fix the web display issue?
Yes. If you use the Visio desktop app to export or print the diagram as a PDF, the Wingdings 2 font will be embedded directly into the document. Anyone viewing the PDF will see the correct symbols.
Can I install Wingdings 2 on my computer to fix the web preview?
No, installing the font locally on your operating system will not resolve the issue. The web preview relies on Visio's online servers to process and render the file, meaning the fix must come from the server side.
