Office Performance Issues

How to Fix Jumping Scrolling in Microsoft Word Mobile App

Khadija Khan Oct 12, 2026 871 views

Question details

The user is seeking a solution for erratic page scrolling behavior in the Word and Microsoft 365 mobile applications.

How to Fix Jumping Scrolling in the Word Mobile App

Product: Microsoft Word Mobile App / Microsoft 365 App
Device & OS: not provided
Scenario: Navigating and reading documents within the mobile application.
Observed behavior: Page scrolling unexpectedly jumps multiple lines or entire pages instead of moving smoothly, while other applications and views on the device function normally.

Before you start

Before beginning troubleshooting, make sure to save any recent edits in your document to the cloud or local storage to prevent data loss if the app needs to be restarted or reinstalled.

Solution 1Recommended

Perform System Maintenance and Update Apps

Resolve temporary software glitches and memory-related performance issues by freeing up device resources and ensuring the app is up to date.

Mobile applications can sometimes experience rendering bugs when the device is running low on available memory or if an outdated version of the app is installed.

Restart your mobile device

Power your device completely off, wait a few seconds, and turn it back on to clear the system cache and refresh background processes.

Check system storage and memory

Navigate to your device settings to confirm you have sufficient available storage space. Close other background applications to free up active memory (RAM).

Install the latest app updates

Open the Google Play Store or Apple App Store, search for Microsoft Word or Microsoft 365, and tap 'Update' if a newer version is available. Also, ensure your device's operating system is fully updated.

Perform System Maintenance and Update Apps

Performance Optimization: Heavy documents with excessive images or complex formatting require more resources to render smoothly on mobile devices.

Solution 2

Review Settings and Test Document Integrity

Ensure that accessibility features aren't interfering with normal scrolling and determine if the problem is isolated to a specific corrupted file.

Free Microsoft Office alternative

Experience Smooth Mobile Reading with WPS Office

If you continue to experience frustrating scrolling jumps in Microsoft Word, consider switching to WPS Office. It provides a highly optimized, lightweight mobile experience for reading, editing, and navigating complex documents flawlessly on the go.

1. Install WPS Office Mobile: Download WPS Office for free from your device's app store (Google Play or Apple App Store).
2. Open your Word Document: Launch the app, grant file access permissions, and tap on your existing Word document to open it.
3. Enable Mobile View: Tap the 'Mobile View' icon at the bottom of the screen to automatically format the text to fit your screen for seamless scrolling.

Fully compatible with Microsoft Word (.docx) formatsOptimized mobile view functionality for smooth, jump-free scrollingLightweight architecture that consumes fewer device resourcesCompletely free to use with an intuitive and familiar interface

microsoft office alternative - wps office

Frequently Asked Questions

Why does the Word mobile app scroll erratically on long documents?

Large documents containing complex formatting, heavy images, or embedded objects can consume excessive mobile memory (RAM). This leads to rendering delays, causing the screen to jump unexpectedly when you swipe to scroll.

Will reinstalling the Word app delete my saved documents?

Documents saved to cloud storage services like OneDrive, Google Drive, or Dropbox will not be deleted. However, any documents saved exclusively to the app's local storage folder might be lost. Always back up local files before uninstalling.

How can I change scrolling settings in the Word mobile app?

The Word mobile app relies on your device's system-level scrolling mechanics and does not have built-in scrolling speed settings. However, enabling 'Mobile View' (the phone icon at the top or bottom of the interface) adapts the document to your screen width, which frequently resolves unexpected vertical page jumps.

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