Office Settings & Configuration

How to Fix Microsoft Word Jumping to the End of a Document

John Wilson Oct 22, 2026 869 views

Question details

The user experiences an issue where Microsoft Word automatically jumps to the bottom of the document upon clicking a page.

How to Fix Microsoft Word Jumping to the End of a Document

Product: Microsoft Word
Device & OS: not provided
Scenario: Editing, reading, or navigating through a multi-page document or book.
Observed behavior: Whenever the user clicks on a page to make an edit or place the cursor, the document view unexpectedly scrolls or jumps to the very end of the file.

Before you start

Before modifying software settings, inspect your physical keyboard and mouse to ensure keys like 'End' or 'Page Down' are not physically stuck or malfunctioning.

Solution 1Recommended

Disable COM Add-ins in Word

Third-party add-in conflicts are a common cause of unexpected document navigation behaviors in Microsoft Word.

Sometimes, plugins designed to enhance Word's functionality can interfere with basic input commands. Disabling them helps isolate and resolve the jumping glitch.

Open Word Options

Launch Microsoft Word, click on the 'File' tab in the top-left corner, and select 'Options' at the bottom of the menu.

Navigate to Add-ins

In the Word Options dialog box, click on 'Add-ins' located in the left-hand navigation pane.

Manage COM Add-ins

At the bottom of the window, ensure the 'Manage' drop-down is set to 'COM Add-ins' and click the 'Go' button.

Disable Add-ins

Clear the checkboxes next to any active add-ins to disable them, click 'OK', and then restart Word to test if the jumping issue is resolved.

Identify the Culprit: If disabling the add-ins resolves the issue, you can re-enable them one by one to pinpoint exactly which plugin is causing the erratic behavior.

Solution 2

Update Microsoft Word

Outdated software versions may contain known bugs that affect document rendering and editing behavior.

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Experience Bug-Free Document Editing with WPS Office

If Microsoft Word continues to glitch or jump around unexpectedly, consider switching to WPS Office. It is a highly compatible, free, and lightweight alternative that ensures a smooth document editing experience without the hassle of disruptive add-in conflicts.

1. Download WPS Office: Visit the official WPS website and install the free WPS Office suite.
2. Open Your Document: Right-click your existing Word document, select 'Open with', and choose WPS Office.
3. Edit Smoothly: Enjoy a seamless, glitch-free reading and editing experience.

Fully compatible with Microsoft Word formats (.doc, .docx).Lightweight design ensures fast and smooth multi-page document navigation.Familiar user interface requires no learning curve to master.Free to use with built-in PDF viewing and editing tools.

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Frequently Asked Questions

Why does my cursor suddenly jump to the bottom of the page in Word?

This is often caused by a physically stuck 'End' or 'Page Down' key on your keyboard, conflicts with third-party COM add-ins, or an outdated version of Microsoft Word.

Can a faulty mouse cause Word to jump to the end of a document?

Yes, if your mouse scroll wheel is malfunctioning or if a programmable mouse button is stuck on an automated scroll command, it can force Word to continuously navigate to the end of the document.

Will reinstalling Microsoft Word fix the jumping issue?

Reinstalling might fix corrupted program files that cause the glitch. However, it is highly recommended to first check for physical keyboard issues, update the software, and disable add-ins, as these are much faster fixes and the most common culprits.

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