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How to Update the Help Pane on Office.com: Add Custom Links
Question details
The user needs to know how to edit or add company-specific support links, such as a ServiceNow knowledge base article, to the Help panel on Office.com.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Customizing the Office.com right-side Help panel to include internal organizational support resources.
- Observed behavior
- The Help panel currently displays previously added information, and the user needs to locate the correct administrative settings to update it.
Ensure you are logged in with an account that has Microsoft 365 Global Administrator permissions, as standard users cannot modify organization-wide Help pane settings.
Configure Custom Help Desk Links in Microsoft 365 Admin Center
Use the Microsoft 365 Admin Center to add custom organization-specific links, such as a ServiceNow knowledge article, to your support pane.
The organization-specific section of the Office.com Help pane is controlled centrally by your Microsoft 365 administrator. Standard users cannot modify these links.
By updating the organizational profile, administrators can display internal help desk contacts, emails, and custom URLs to all users across the tenant.
Navigate to the Microsoft 365 Admin Center and log in using an account with Global Administrator privileges.
On the left navigation menu, go to 'Settings' and then click on 'Org settings'.
Click on the 'Organization profile' tab, then select 'Custom help desk' or 'Help desk information'.
Enable the option to show custom help desk info, enter your ServiceNow URL in the provided website link field, and click 'Save'.
Contact Microsoft Support for Advanced Help Pane Customization
If the custom help desk settings do not reflect in the specific Help panel on Office.com, escalate the request to Microsoft Support.
Looking for a Simpler Solution? Try WPS Office
If managing Microsoft 365 configurations and custom help panels is too complex for your team's needs, consider switching to WPS Office. It provides a lightweight, highly compatible, and user-friendly experience without the need for extensive administrative setups.
- 1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
- 2. Install the Suite: Run the setup file and follow the on-screen instructions to complete the lightweight installation.
- 3. Open Your Documents: Launch WPS Office and instantly open your existing Microsoft Office files without formatting loss.
Frequently Asked Questions
Can individual users customize their own Office.com Help pane?
No, the Help pane on Office.com is managed at the tenant level. Only Microsoft 365 administrators can add or edit organization-specific support links.
Why are my company's custom support links not showing up immediately?
Changes made in the Microsoft 365 Admin Center can take up to 24 hours to fully propagate across all Office.com services and update the Help panel for all users.
Can I add third-party links, like ServiceNow, to the Help panel?
Yes, Microsoft 365 administrators can configure custom support URLs in the organizational profile settings to direct users to third-party support portals like ServiceNow.
