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Fix Cannot Add Image Web Part Error in SharePoint Communication Site
Question details
Users are unable to add or edit the Image web part on SharePoint Communication Site pages due to a property pane error.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Attempting to add or edit an Image web part on a SharePoint Communication Site page.
- Observed behavior
- The system fails to load the web part settings and displays the error message: 'No settings available. The web part or dashboard card using this property pane was deleted.'
Ensure you have a stable internet connection and verify with your administrator if there are any ongoing Microsoft 365 service health incidents affecting SharePoint Online.
Test in InPrivate Browsing and Check Service Health
Browser cache issues or temporary server-side glitches can cause web part errors. Testing in an incognito window helps isolate local issues.
Often, SharePoint web part errors are temporary glitches or related to cached browser data. Testing in a private browsing window helps rule out local cache problems.
Launch a new InPrivate window in Microsoft Edge or an Incognito window in Google Chrome.
Log in to your SharePoint Communication Site and try adding or editing the Image web part again.
If the error persists across multiple sites, ask your Microsoft 365 administrator to check the Service Health dashboard in the Microsoft 365 admin center for any known SharePoint incidents.
If no incidents are reported, wait a few hours. Temporary backend sync glitches often resolve themselves automatically.
Collect HAR Logs and Open a Support Ticket
If the issue affects multiple sites and persists over time, an administrator must escalate the issue to Microsoft Support for advanced troubleshooting.
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Frequently Asked Questions
Why does SharePoint say 'No settings available' when adding an Image web part?
This error typically occurs due to a temporary backend server glitch, local browser caching issues, or a disrupted connection to the property pane configuration file within SharePoint Online.
How do I collect HAR logs for Microsoft Support?
Open your browser's Developer Tools (usually by pressing F12), go to the Network tab, ensure 'Preserve log' is checked, reproduce the SharePoint error, and then right-click the network activity grid to select 'Save all as HAR with content'.
Do temporary SharePoint web part errors resolve on their own?
Yes, backend updates or temporary sync issues in SharePoint Online often resolve themselves automatically without any user action, sometimes within a few hours or by the next day.
