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Fix Class Notebook Pages Not Copied from Existing OneNote Notebook

Algirdas Jasaitis Oct 9, 2026 868 views

Question details

Teachers are unable to copy pages when creating new Class Team notebooks from existing OneNote notebooks. Sections are transferred, but pages are missing and an incompatibility error is displayed.

How to Fix Class Notebook Pages Not Copied from an Existing OneNote Notebook

Product: Microsoft OneNote
Device & OS: not provided
Scenario: Creating a new Class Team notebook by importing or copying content from an existing OneNote notebook.
Observed behavior: The process successfully copies the sections, but the pages are not transferred. An error states that a section is incompatible with the cloud notebook, and the suggested download option is unavailable.

Before you start

Ensure that the source OneNote notebook is fully synced, stored in your organization's OneDrive or SharePoint, and that you have administrator permissions if a Microsoft support ticket is required.

Solution 1Recommended

Verify Source Notebook Storage and Admin Permissions

Ensure the original notebook is properly hosted in a supported cloud location with the right permissions, which is required for Class Notebook provisioning.

Class Notebook provisioning relies on cloud services to duplicate and distribute content. If the source notebook is not correctly synced to the cloud, the transfer process will fail.

Check Notebook Location

Open the original OneNote notebook in the desktop application, go to 'File', and select 'Info' to verify it is saved in your organization's OneDrive or SharePoint.

Verify Sync Status

Right-click the notebook name in the sidebar and select 'Sync This Notebook Now' to ensure all pages are uploaded without errors.

Confirm Permissions

Check that the teachers attempting to copy the notebook have the required read permissions for the source file in SharePoint or OneDrive.

Verify Source Notebook Storage and Admin Permissions

Permission Requirements: If you are not an administrator, you may need to contact your IT department to verify that the Class Notebook provisioning service has the appropriate access rights.

Solution 2

Collect HAR Logs and Open a Support Request

Since this issue often involves backend provisioning or development errors affecting multiple users, escalating to Microsoft Support with network logs is necessary.

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Frequently Asked Questions

Why does it say my OneNote section is incompatible with the cloud notebook?

This error typically occurs if the source section contains unsupported file attachments, corrupted pages, or if there is a synchronization mismatch between your local OneNote cache and the SharePoint or OneDrive server.

Can I manually copy pages if the automatic Class Notebook process fails?

Yes. As a temporary workaround, you can open both the source and the newly created destination notebooks in the OneNote desktop application, right-click the missing pages, and select 'Move or Copy' to transfer them manually.

How do I check if my OneNote notebook is saved in OneDrive or SharePoint?

Open the notebook in the OneNote desktop application, click on 'File' in the top ribbon, and select 'Info'. The file path displayed directly under the notebook's name will indicate whether it is saved on your local drive or hosted on a cloud service like OneDrive or SharePoint.

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