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Fix Jira Data Center Webhooks Stuck at Authorizing in SharePoint

Muhammad Talha Oct 21, 2026 868 views

Question details

Users are unable to complete the authorization process when integrating Jira Data Center with SharePoint, causing the connection attempt to hang indefinitely.

Fix Jira Data Center Webhooks Stuck at Authorizing in SharePoint

Product: SharePoint / Power Automate / Jira
Device & OS: not provided
Scenario: Attempting to integrate an on-premises Jira Data Center instance with SharePoint using default webhook connectors.
Observed behavior: The integration setup process remains stuck at the "Authorizing" stage, preventing the webhook connection from successfully completing due to unsupported authentication methods.

Before you start

Confirm whether your organization is using Jira Cloud or an on-premises Jira Data Center deployment, and verify that you have administrative access to Microsoft Power Automate to configure custom integrations.

Solution 1Recommended

Migrate to Jira Cloud or Build a Custom Integration

Since the default SharePoint Jira connector may not support on-premises authentication protocols, resolving the issue requires transitioning to a supported environment or creating a custom workflow.

The standard Jira connector in Microsoft Power Automate and SharePoint is primarily optimized for Jira Cloud. When connecting to an on-premises Jira Data Center, the required authentication methods are often incompatible, resulting in the continuous "Authorizing" loop.

Verify connector support

Review the official Microsoft Power Automate connector documentation to confirm whether your specific Jira Data Center authentication method is currently supported.

Consider migrating to Jira Cloud

If feasible for your organization, transition your project management workflows to Jira Cloud. The standard Jira connector fully supports cloud-based authentication without hanging.

Build a custom Power Automate connector

If you must remain on an on-premises Jira deployment, navigate to Power Automate and create a Custom Connector. Manually configure the API endpoints and authentication headers to match your Jira Data Center security requirements.

Submit feedback to Microsoft

Visit the Power Automate Ideas portal and submit a feature request highlighting the need for native Jira Data Center authentication support.

Migrate to Jira Cloud or Build a Custom Integration

Alternative Automation Tools: If building a custom connector is too complex, consider utilizing third-party middleware platforms that offer dedicated on-premises Jira integration support as a bridge to SharePoint.

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Frequently Asked Questions

Why does the SharePoint Jira connector get stuck at "Authorizing"?

This issue typically occurs when connecting to an on-premises Jira Data Center. The default SharePoint and Power Automate connectors may lack support for the specific authentication protocols utilized by on-premises deployments.

Does Power Automate fully support Jira Data Center?

Native support for on-premises Jira Data Center is limited and highly dependent on your specific authentication setup. In contrast, Jira Cloud is fully supported by the standard out-of-the-box connector.

How can I request native support for Jira Data Center in SharePoint?

You can request support and submit feedback directly to Microsoft by visiting the Power Automate Ideas portal. Highlighting your business needs there helps Microsoft prioritize future connector updates.

Can I use custom APIs to bypass the authorization error?

Yes, you can build a custom connector within Power Automate. By manually entering your Jira Data Center API endpoints and matching your on-premises authentication requirements, you can successfully bypass the limitations of the default connector.

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