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Fix Microsoft Forms Opening the Wrong Form from a Link on iPhone

Phi Hung Vo Oct 7, 2026 869 views

Question details

The user needs to open a new Microsoft Forms survey via a link, but their device keeps loading a previously completed form instead.

How to Fix Microsoft Forms Opening the Wrong Form from a Link

Product: Microsoft Forms
Device & OS: iPhone SE
Scenario: Clicking a link to take a new Microsoft Forms survey after already completing a different survey earlier.
Observed behavior: The browser or application ignores the new link and repeatedly opens the first form as a blank survey, blocking access to the intended forms.

Before you start

Verify that your iPhone has a stable internet connection and visually inspect the form links you received to ensure they do not have the exact same URL ending.

Solution 1Recommended

Clear Your iPhone Browser Cache

Clearing the browser cache removes the locally saved redirect data from the previous form, allowing the new link to load the correct survey.

Mobile browsers like Safari can aggressively cache web page states. When dealing with web-based platforms like Microsoft Forms, this cached data can mistakenly force a new URL to resolve to an old session.

Open iPhone Settings

Navigate to the home screen of your iPhone SE and tap on the 'Settings' app.

Locate Safari Settings

Scroll down through the settings menu and tap on 'Safari'.

Clear History and Data

Scroll down and tap 'Clear History and Website Data'. Confirm the prompt to clear your cache.

Reopen the Link

Go back to the message or email containing the new Microsoft Forms link and tap it again to load the correct survey.

Cache Cleared Successfully: Clearing the cache will log you out of websites on Safari, which effectively resets the Microsoft Forms session.

Solution 2

Open the Link in an Alternative Browser or App

Using a completely different browser circumvents the existing cache without requiring you to delete your Safari browsing history.

Solution 3

Verify Link Uniqueness and Form Settings

Ensure the problem isn't on the sender's end by verifying the URLs are unique and the form permissions are configured correctly.

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Frequently Asked Questions

Why does my iPhone keep opening the same Microsoft form?

Your iPhone's default browser (usually Safari) has cached the webpage data or the redirect session from the first form you completed. When you tap a new Microsoft Forms link, the browser loads the saved session from its memory instead of fetching the new webpage.

How do I clear the cache for just one specific website on iPhone?

Go to Settings > Safari > Advanced > Website Data. Tap the search bar, type 'microsoft' or 'forms', swipe left on the specific entry (like forms.office.com), and tap 'Delete'. This clears the cache for that specific site without erasing your entire browsing history.

Can I fill out a Microsoft Form without downloading an app?

Yes, Microsoft Forms is entirely web-based. You do not need to download a specific app to fill out a survey; it will open and function directly within your mobile web browser such as Safari, Chrome, or Firefox.

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