'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Print Label Redirecting to Active Order Page Issue
Question details
The user is attempting to view and print a printing label or invoice, but the link redirects them to an active order page instead of displaying the document.
- Product
- Microsoft Store
- Device & OS
- not provided
- Scenario
- Trying to print a shipping label, order record, or tax invoice from an account dashboard.
- Observed behavior
- Selecting the option to view and print the printing label unexpectedly redirects the browser to an active order page.
Ensure you are logged into the correct account associated with your purchase and verify that your browser is not blocking pop-ups, which might cause unexpected page redirects.
Review Document Source and Tax Invoice Details
Verify the source of your document and access Microsoft's official tax invoice lookup page to retrieve your order details manually.
Sometimes the redirect occurs due to how the specific document link was generated. Identifying the exact source can help determine a workaround.
Check whether you are printing from an email attachment, a web order record, an invoice page, or a mobile app like Word for Android.
Take a screenshot of the redirected active order page to keep a record of the error.
Navigate to the official Microsoft Support page for Tax Invoices, Breakdowns, and Registration Numbers to locate and print your required order information.
Contact Microsoft Support for Account Assistance
If you are unable to access your billing documents, contact Microsoft Support directly for account-specific billing assistance.
Try WPS Office for Seamless Document Management
While WPS Office cannot resolve Microsoft account billing or store redirects, it offers a fast, lightweight, and completely free alternative for managing, editing, and printing all your daily documents, invoices, and shipping labels.
- 1. Download WPS Office: Visit the official WPS website and download the free version for your operating system.
- 2. Install and Open: Run the installer and open WPS Office to start managing your documents and invoices.
Frequently Asked Questions
Why does the print label link redirect to my order page?
This usually happens due to browser caching issues, strict pop-up blockers, or a temporary glitch in the account dashboard where the system fails to generate the document link properly.
How can I get a copy of my Microsoft Store tax invoice?
You can review tax invoices, order breakdowns, and registration numbers directly from the Microsoft Store account billing page in your account settings, or by visiting Microsoft's dedicated tax invoice support page.
What information should I provide to support if the printing issue persists?
It is highly recommended to provide details about the application you are using, the document type (such as an email attachment or web order record), and a screenshot of the redirected active order page.
