Fix Realy Big Issue Ms in OneDrive on Windows

When Office stops working as expected, start with the shortest official checks before you reinstall anything.

Problem Description: Realy Big Issue Ms

I created a lists in MS lists, and it's works well, until last month when some pict started to disappear. I tried it on different laptop, mobile phone, different browser but nothing changed. :/  If I try to open a pict I got the next code: **{**"error": **{**"code": "invalidRequest","message": "Invalid request"**}} **I don't use sharepoint or onedrive for the pictures I upload it directly the mobile app. This is a very big lists, about 1500 artifacts item, I don't want to do the picts again.

Quick Answer for Office Setup on New Device

I'm having precisely the same problem - images added to a Microsoft List (personal account) using the Android app, now all missing since around November 2025.

Likely Causes Behind Others Root Factors

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger others.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing Office on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. This roughly coincides with the discontinuation of the Android app - perhaps there is some connection here.

2. Have only gotten the runaround from MS support chat agents who don't seem to understand the problem.

3. Thank you Francisco for so far having the clearest understanding of the problem, but we still need a solution.

4. How do we escalate this? --- Hi Gabor, You are seeing broken thumbnails because the images that the `Image` column points to were deleted in the SharePoint site that backs your list.

5. Microsoft Lists **always** stores those pictures in the list's SharePoint site.

6. When the backing files disappear, the cell shows names like `original-.jpeg` and opening them returns `invalidRequest`.

7. You'll have to restore the missing image files from the site's `Recycle Bin` so the existing list items pick them up again, no re-upload needed.

8. Open your list in a browser.

Alternative Solutions for Secondary Others Fixes

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS as a Local Alternative

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Keeping Office Stable Long Term

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Document exact error messages before the next troubleshooting attempt.

FAQs About Office Support Questions

Can WPS Office fix this others issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.