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Fix Touchpad and Mouse Scrolling Not Working in Microsoft Sway

Steve K Oct 13, 2026 870 views

Question details

The user is unable to scroll through a Microsoft Sway presentation using a touchpad or mouse in the Microsoft Edge browser.

How to Fix Touchpad and Mouse Scrolling Issues in Microsoft Sway

Product: Microsoft Sway
Device & OS: not provided
Scenario: Viewing or editing a presentation in Microsoft Sway via the Microsoft Edge browser.
Observed behavior: The presentation does not scroll when using the touchpad or mouse wheel, although the on-screen scrollbar functions normally.

Before you start

Ensure your mouse and touchpad drivers are up to date and verify if the scrolling issue occurs on other websites or exclusively within Microsoft Sway.

Solution 1Recommended

Troubleshoot Edge via InPrivate Mode and Clear Cache

Using an InPrivate window helps determine if browsing data or installed extensions are interfering with Sway's scrolling capability.

Browser cache build-up or conflicting extensions can sometimes interrupt script executions on web applications like Microsoft Sway, breaking the scrolling functionality.

Open an InPrivate Window

Click the three-dot menu icon in the top right corner of Microsoft Edge and select 'New InPrivate window'.

Test Microsoft Sway

Log into your account in the InPrivate window and open your presentation. Test the touchpad and mouse to see if scrolling works normally.

Clear Browsing Data

If scrolling works in InPrivate mode, return to your normal browser window. Go to Settings > Privacy, search, and services. Under 'Clear browsing data', clear your cache and cookies.

Disable Extensions

Navigate to the Extensions menu by clicking the puzzle piece icon. Turn off your extensions one by one and test Sway after each to identify any conflicts.

Troubleshoot Edge via InPrivate Mode and Clear Cache

Why use InPrivate Mode?: InPrivate mode temporarily ignores your saved cache, cookies, and most browser extensions, making it an excellent diagnostic tool for web-based application errors.

Solution 2

Isolate the Issue Across Browsers and Presentations

Check if the scrolling problem is isolated to a specific Sway file, a single browser, or the entire device.

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Create and Share Presentations Smoothly with WPS Office

If browser-based presentation tools like Microsoft Sway are causing scrolling and performance issues, consider switching to a dedicated desktop solution. WPS Presentation provides a robust, lightweight environment for creating stunning slides without browser dependency.

1. Download WPS Office: Visit the official WPS website and download the free WPS Office suite for your PC or Mac.
2. Launch WPS Presentation: Open the application and select Presentation to start a new project or open an existing Microsoft PowerPoint file.
3. Enjoy Smooth Navigation: Create, view, and scroll through your slides seamlessly without worrying about browser glitches.

Fully compatible with Microsoft PowerPoint (.ppt, .pptx) formatsLightweight desktop application with smooth scrolling and animationsFree to use with a familiar, easy-to-navigate interfaceSeamless offline editing without relying on browser extensions or cache

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Frequently Asked Questions

Why is Microsoft Sway not scrolling properly in Edge?

This is often caused by browser cache conflicts, interfering third-party extensions, or temporary rendering bugs within Microsoft Edge that block the scroll event scripts used by Sway.

How can I tell if an Edge extension is breaking my scrolling?

Open your Sway presentation in an InPrivate window. Since extensions are disabled by default in this mode, if scrolling works normally, it strongly indicates that one of your active extensions in the standard window is causing the issue.

Can I export a Sway presentation to avoid browser issues?

Yes, you can export your Microsoft Sway project to a Word or PDF document. Click the three-dot menu in the top-right corner of Sway, select 'Export', and choose your preferred format to view it offline smoothly.

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