'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix Adobe Scan Not Uploading or Copying Files to Cloud
Question details
The user is unable to upload scanned files or save copies to Adobe Cloud storage using the Adobe Scan app.
- Product
- Adobe Scan
- Device & OS
- not provided
- Scenario
- Attempting to upload scanned documents or copy files to cloud storage for backup and cross-device access.
- Observed behavior
- The upload or copy operation fails, preventing files from syncing or saving to the cloud successfully.
Before proceeding with troubleshooting, verify that your device is connected to a stable Wi-Fi or mobile data network, and ensure you have sufficient storage space remaining in your Adobe Document Cloud account.
Perform Basic Troubleshooting and Clear App Cache
Resolve common app glitches by verifying your network and clearing temporary data that might block cloud uploads.
Network fluctuations and corrupted cache files are the most common reasons for upload failures in mobile scanning apps. Clearing the cache forces the app to refresh without deleting your actual documents.
Toggle your device's Wi-Fi off and back on, or switch from Wi-Fi to cellular data to rule out network instability.
Open the Google Play Store or Apple App Store, search for Adobe Scan, and install any available updates to ensure you have the latest bug fixes.
Navigate to Settings > Apps > Adobe Scan > Storage on your Android device, and tap 'Clear Cache'. Do not tap 'Clear Data' as this may remove local unsynced files.
Force close the Adobe Scan app, reopen it, and attempt to upload or copy your file again.
Re-authenticate Your Adobe Account
Signing out and back into your account can refresh your connection to Adobe Cloud storage and fix sync errors.
Scan and Save to Cloud Instantly with WPS Office
Bypass upload errors entirely by using the built-in scanner in WPS Office. It allows you to easily scan documents, convert them to PDF, and automatically save them to WPS Cloud for seamless cross-device access.
- 1. Open Scanner: Launch the WPS Office mobile app and tap the '+' icon to create a new file, then select 'Scanner'.
- 2. Capture Document: Use your device's camera to capture your document. WPS Office will automatically detect the borders.
- 3. Convert to PDF: Adjust the borders, apply enhancement filters if necessary, and tap 'Done' to instantly convert the scan to a PDF.
- 4. Save to Cloud: Tap 'Save' and choose 'WPS Cloud' as your destination to securely upload the file without sync errors.
Frequently Asked Questions
Why is Adobe Scan stuck on 'Waiting to upload'?
This usually happens due to a poor internet connection, background data restrictions on your device, or server-side issues at Adobe. Try switching to a different Wi-Fi network and ensure the app is allowed to use data in the background.
How do I save Adobe Scan files locally instead of to the cloud?
Open the scanned file in Adobe Scan, tap the 'Share' icon, select 'Share a copy', and then choose the option to save to your device's local files or a specific local folder.
Can I recover a scanned document if the Adobe upload fails?
Yes, the document usually remains stored locally in the 'Recent' or 'Pending Scans' section of the Adobe Scan app on your device until the cloud upload successfully completes. Do not uninstall the app, or these pending files will be lost.
