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How to Fix Disabled Import Button in Windows Autopilot Device Registration

Maira Mehtab Sep 21, 2026 869 views

Question details

The user is attempting to import a hardware hash CSV to register a virtual machine for Windows Autopilot but finds the Import button grayed out.

Product: Microsoft Intune
Device & OS: Windows 10
Scenario: Registering a Windows 10 virtual machine for Autopilot verification in the Microsoft Intune admin center.
Observed behavior: The Import button remains disabled in the Intune admin center even after correctly exporting and verifying the hardware hash CSV format.

Before you start

Ensure you have Global Administrator or Intune Administrator privileges in your Microsoft Entra ID tenant before making subscription changes.

Solution 1Recommended

Link an Active Azure Subscription to the Microsoft Entra Tenant

Linking your active Azure subscription to your Microsoft Entra tenant resolves the issue by validating your environment for Autopilot device imports.

The most common cause for a disabled Import button during Windows Autopilot registration is that the Azure subscription has not been properly linked to the external identities or tenant configuration.

Open Microsoft Entra admin center

Navigate to Subscriptions

Go to the Billing or Subscriptions section within your tenant settings.

Link the Subscription

Select the option to link your Microsoft Entra tenant to an active Azure subscription and save your changes. Refresh the Intune portal to check if the Import button is enabled.

Verification: Once linked, the Microsoft Intune admin center will recognize the active subscription and enable the Autopilot device import options.

Solution 2

Verify Administrator Permissions and Active Subscriptions

Checking roles and subscription status ensures your account has the correct authority to import Autopilot devices.

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1. Download the Installer: Get the offline installer for WPS Office from the official website.
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3. Deploy to Autopilot Devices: Upload the package to the Microsoft Intune admin center and assign it as a required app for your Autopilot device groups.

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Frequently Asked Questions

Why is my Windows Autopilot hardware hash CSV not importing?

Even if the Import button is enabled, imports can fail if the CSV format is incorrect. Ensure the CSV file contains the Device Serial Number, Windows Product ID, and Hardware Hash in the correct column format without extra headers.

What permissions are required to import devices into Autopilot?

You need to be assigned either the Global Administrator or Intune Service Administrator role within your Microsoft Entra ID tenant to successfully import and manage Autopilot devices.

How do I extract the hardware hash from a Windows 10 VM?

Boot the Windows 10 VM into the Out-of-Box Experience (OOBE), open a command prompt using Shift + F10, and run the Get-WindowsAutopilotInfo PowerShell script to export the hash to a CSV file.

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