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How to Fix Power BI Usage Metrics Report Not Loading
Question details
The new Power BI usage metrics report fails to load, even though classic usage metrics continue to function correctly.
- Product
- Microsoft Power BI
- Device & OS
- not provided
- Scenario
- Attempting to view or generate new usage metrics for a workspace or report in Power BI.
- Observed behavior
- The new usage metrics report gets stuck or fails to load entirely, and deleting the usage metrics dataset does not resolve the service-side error.
Verify your network connection and ensure you have the necessary workspace administrative permissions to view usage metrics in Microsoft Power BI.
Escalate to the Microsoft Power BI Community
Since this is typically a service-side or report-generation issue, reaching out to Power BI specialists is the most effective way to investigate and resolve it.
Deleting the usage metrics dataset locally often does not resolve this issue because the failure is usually related to backend service generation. Escalating the problem with specific details helps Microsoft engineers pinpoint the service glitch.
Collect all necessary information, including your workspace details, the names of the affected reports, and the approximate start date of the issue.
Take screenshots or copy the exact text of any error codes or messages displayed when the new usage metrics report fails to load.
Navigate to the official Microsoft Power BI or Fabric Community forums and post a new question with your gathered details so specialists can investigate the dataset behavior.
Analyze Your Data with WPS Office for Free
While waiting for a fix on your Power BI metrics, you can easily manage, analyze, and visualize your exported workspace data using WPS Spreadsheet. It provides a lightweight, highly compatible, and user-friendly interface for all your data analysis needs without the hefty subscription fees.
- 1. Download the software: Visit the official WPS Office website and click the download button for your operating system.
- 2. Install WPS Office: Run the downloaded installer and follow the quick on-screen instructions.
- 3. Open your data exports: Launch WPS Spreadsheet and open your CSV or Excel files to begin analyzing your metrics.
Frequently Asked Questions
Why do classic Power BI usage metrics work but new ones fail?
The new usage metrics report relies on a different underlying dataset and generation service. If there is a service-side glitch or dataset synchronization issue, the new report will fail to load, while the older classic metrics may remain unaffected.
Will deleting the usage metrics dataset fix the loading issue?
In most cases, no. Deleting the usage metrics dataset may not resolve the problem if it is caused by a service-side report-generation failure. It is highly recommended to escalate the issue to Microsoft support.
What information should I provide when reporting a Power BI metrics issue?
You should provide your workspace details, the specific affected reports, any error codes or messages displayed, and the approximate date and time the loading issue first started occurring.
