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How to Fix SharePoint Sites Repeatedly Reloading in Edge and Mobile Browsers

Chanuka Geekiyanage Oct 8, 2026 868 views

Question details

Users across an organizational domain are experiencing multiple page reloads when attempting to access SharePoint sites before the pages finally become available.

How to Fix SharePoint Sites Repeatedly Reloading in Edge and Mobile Browsers

Product: Microsoft SharePoint
Device & OS: Windows, iOS, Android
Scenario: Accessing organizational SharePoint sites through various web browsers, including Microsoft Edge and mobile browsers.
Observed behavior: SharePoint sites reload several times continuously on desktop and mobile browsers before the content successfully loads and becomes usable.

Before you start

Before proceeding, check your network connection and gather specific details such as the affected site URLs, user accounts, and timestamps of the reloading behavior to assist with troubleshooting.

Solution 1Recommended

Report the Issue to Your Microsoft 365 Administrator

Since the reloading issue affects multiple users and browsers across the organizational domain, it requires an environment-level investigation by an IT administrator.

Continuous reloading across various browsers (Edge, iOS, Android) and multiple users indicates a widespread issue rather than a localized browser glitch. This is often related to tenant-level configuration, authentication loops, or SharePoint service disruptions.

Your organization's Microsoft 365 administrator will need to collect diagnostic information and open a formal support ticket with Microsoft 365 Online Support to investigate the backend services.

Document the issue details

Record the exact SharePoint site URLs that are failing, the user accounts experiencing the issue, device types, browser versions, and the exact timestamps of the reloading loops.

Test on different networks

Briefly disconnect from the corporate VPN or switch to a cellular network on mobile to determine if the continuous reloading is tied to specific network configurations. Note these results.

Contact IT Support

Forward the collected diagnostic information to your IT department or Microsoft 365 administrator, requesting them to open a support ticket via the Microsoft 365 admin center for an environment investigation.

Report the Issue to Your Microsoft 365 Administrator

For Administrators: When opening the support ticket, be prepared to provide HAR (HTTP Archive) network logs from an affected browser session to help Microsoft support engineers trace the authentication loop.

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Frequently Asked Questions

Why do SharePoint sites continuously reload before opening?

Continuous reloading is typically caused by authentication loops where the browser and the Microsoft 365 server fail to maintain a stable session token. It can also be triggered by organizational conditional access policies, stale browser cache, or server-side backend issues.

Can clearing my browser cache fix the SharePoint reloading loop?

If the issue is isolated to a single user, clearing the browser cache and cookies can resolve corrupted session data. However, if the issue affects multiple users across Edge, iOS, and Android simultaneously, cache clearing will likely not work, and administrator intervention is required.

What diagnostic information does Microsoft Support need to fix this?

Administrators should provide the affected SharePoint site URLs, user account names (UPNs), device OS details, browser types, network details (IP addresses/VPN usage), exact timestamps of the failures, and ideally a HAR log recording the network traffic during the reloading loop.

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