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How to Fix Viva Goals OKR Owner Cannot Check In Updates
Question details
A Viva Goals user who owns OKRs is unable to check in updates, and filtered views show no assigned OKRs despite them being visible in the Explorer view.
- Product
- Microsoft Viva Goals
- Device & OS
- not provided
- Scenario
- Attempting to update progress or check in on assigned OKRs within Microsoft Viva Goals.
- Observed behavior
- The check-in option is unavailable, and the user's filtered view incorrectly reports that they have no assigned OKRs.
Verify that you are logged into the correct Microsoft 365 account associated with your organization and ensure that you have been explicitly assigned as the owner of the OKRs in question.
Verify Provisioning and Permissions with an Administrator
Since OKR visibility and check-in rights depend on organization settings, an administrator must review your account permissions.
Viva Goals relies heavily on robust role-based access control. If your account is not provisioned correctly, or if your license status has changed, you may lose the ability to interact with your OKRs.
Reach out to your organization's Viva Goals or IT administrator and explain that you cannot check in your assigned OKRs.
Ask the administrator to check the Viva Goals Admin Dashboard to ensure your user profile is fully provisioned and active.
Have the admin confirm that you are set as the definitive 'Owner' of the specific OKRs in the system, rather than just a viewer or stakeholder.
Escalate to the Microsoft Viva Q&A Forum
If internal administrators cannot resolve the issue, seeking help from official Microsoft support channels is the next best step.
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Frequently Asked Questions
Why do my OKRs show up in the Explorer view but not in the filtered view?
This discrepancy typically occurs due to backend caching delays or misconfigured user permissions. The Explorer view displays all accessible objectives, while the filtered view relies on exact ownership and active provisioning tags to display assigned OKRs.
Who has the authority to change my OKR ownership status in Viva Goals?
Only Viva Goals administrators or the original creator of the OKR can modify ownership and permission settings to grant you check-in capabilities.
Do I need a specific Microsoft license to check in OKRs?
Yes, your Microsoft account must have an active Viva Goals license assigned by your IT department to interact with, edit, or check in updates for your OKRs.
