Others

How to Fix Wrong Name Display When Sharing Adobe Files

Huda Qurayshi Oct 18, 2026 868 views

Question details

The user needs to resolve an issue where an old or incorrect name is displayed to recipients when sharing files via Adobe Acrobat.

How to Fix Wrong Name Display When Sharing Adobe Files

Product: Adobe Acrobat
Device & OS: not provided
Scenario: Sharing PDF files using Adobe Acrobat that is linked to a Google account.
Observed behavior: An outdated or incorrect display name appears to recipients when files are shared, despite the user's current identity.

Before you start

Ensure you have your Google account login credentials ready and save any open PDF documents in Adobe Acrobat before signing out.

Solution 1Recommended

Update Google Account Name and Re-sync Adobe

Because Adobe Acrobat synchronizes its profile data with your connected Google account, updating your Google profile name and logging back in is the most effective way to correct the display name.

When you use single sign-on (SSO) to log into Adobe with your Google account, Adobe imports your Google display name. If you recently changed your name or if an old alias is showing, you must update the master profile in Google and force Adobe to refresh its data.

Update your Google profile

Open a web browser and navigate to myaccount.google.com. Click on 'Personal info' on the left sidebar, click your name, and update your display name.

Sign out of Adobe Acrobat

Open the Adobe Acrobat application. Click on your profile icon in the top right corner and select 'Sign Out'.

Sign back in to sync the new name

Click 'Sign In' and choose the option to continue with Google. Log in with your updated Google account to sync the correct display name for future file sharing.

Update Google Account Name and Re-sync Adobe

Instant Update: For most users, simply signing out and back into Adobe Acrobat instantly refreshes the profile information.

Solution 2

Clear App Cache and Reauthorize Google Access

Use this solution if the old name still persists after updating your Google profile. Clearing the cache and re-linking the accounts removes outdated temporary data.

Share PDFs Seamlessly with WPS Office

Avoid complex account synchronization issues and share your PDF files effortlessly using WPS Office. With built-in document sharing and comprehensive PDF editing tools, you maintain complete control over your files and profile identity.

1. Open your PDF in WPS Office: Launch WPS Office and open the PDF document you wish to share.
2. Click on the Share button: Locate and click the 'Share' button situated in the top right corner of the application window.
3. Configure your sharing settings: Choose whether you want to share via a link, email, or direct file transfer, and set your desired viewing permissions.
4. Send to your recipients: Copy the generated link or enter the email addresses of your recipients to send the file cleanly and securely.

Easily share PDFs via direct secure links or email right from the app.Fully compatible with Adobe PDF formats and standard Microsoft Office files.Customizable sharing permissions to protect your sensitive documents.Lightweight, fast, and completely free to download.

microsoft office alternative - wps office

Frequently Asked Questions

Why does Adobe Acrobat use my Google account name?

When you choose to sign in to Adobe using the 'Continue with Google' single sign-on (SSO) feature, Adobe automatically imports and uses the display name configured in your Google account.

How long does it take for a Google account name change to reflect in Adobe?

Usually, the name change is reflected immediately after you sign out of Adobe Acrobat and sign back in. If it does not update, you may need to clear your application cache.

Can I set a different display name for Adobe without changing my Google name?

If you use Google to sign in, Adobe will always sync with your Google profile name. To use a different display name strictly for Adobe, you will need to create a standalone Adobe ID using an email address and password.

Office Quick Solutions