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How to Open SharePoint Links Inside the Teams Viva Connections App
Question details
The user needs SharePoint intranet links to open directly within the Microsoft Teams Viva Connections interface rather than launching an external web browser.
- Product
- Microsoft Teams / Viva Connections
- Device & OS
- not provided
- Scenario
- Clicking on SharePoint intranet or navigation links from within the Viva Connections app in Microsoft Teams.
- Observed behavior
- Links are unexpectedly launching in an external web browser instead of staying integrated inside the Teams Viva Connections app environment.
Ensure your Microsoft Teams application is updated to the latest version, and verify whether this behavior occurs with all SharePoint links or only specific ones to help isolate the issue.
Review Configurations and Contact Your Microsoft 365 Administrator
Because Viva Connections routing behavior relies on tenant-level policies and app setup, engaging your IT administrator is the required approach to resolve this configuration issue.
The way links behave in Viva Connections is heavily dependent on the specific link type, Teams app configuration, and organizational tenant policies. Most of these settings are restricted to administrative access.
Your Microsoft 365 administrator has the necessary permissions to adjust the Viva Connections home site, verify navigation link configurations, and check overarching tenant policies.
Take note of which specific links open externally. Determine if they are document links, external site links, or internal SharePoint pages, as this information will help your administrator diagnose the routing issue.
Reach out to your organization's Microsoft 365 administrator and request them to review the Viva Connections home site setup and navigation links in the Microsoft 365 Admin Center.
Ask the administrator to check the tenant policies and Microsoft Teams app configurations to ensure no security policies are forcing intranet links to open in external browsers.
If internal configurations appear correct but the issue persists, the administrator should navigate to the Microsoft 365 Admin Center > Support > Help & support, and create a support ticket for Microsoft to investigate the backend environment.
Enhance Your Document Workflow with WPS Office
While resolving your enterprise SharePoint link issues in Microsoft Teams, consider using WPS Office as a lightweight, fully compatible alternative for managing, viewing, and editing your downloaded organizational documents.
- 1. Download the software: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install WPS Office: Run the downloaded installation package and follow the brief on-screen instructions to set it up on your device.
- 3. Open your files: Launch WPS Office and directly open your documents, spreadsheets, and presentations with full Microsoft format compatibility.
Frequently Asked Questions
Why do some SharePoint links open in Teams while others open in a browser?
This typically depends on the link type and how your Viva Connections navigation is structured. Links to external domains, direct document downloads, or non-home SharePoint sites often default to an external browser due to security or platform design.
Can individual users change how links open in Viva Connections?
Generally, no. The routing behavior for links inside Viva Connections is managed at the organizational level through Microsoft 365 admin policies and Teams app settings, requiring administrator intervention.
Does this link routing issue affect the Teams mobile app as well?
Yes, link routing settings apply to both desktop and mobile versions of Microsoft Teams. However, mobile devices also rely on the specific operating system's default browser settings and organizational Intune policies, which can further affect behavior.
