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How to Report Problems with Microsoft Office 2007, 2019, and Later
Question details
Users need to know the correct channels and methods to submit feedback to Microsoft regarding application errors and performance issues.
- Product
- Microsoft Office
- Device & OS
- Windows
- Scenario
- Encountering software bugs, such as missing Excel calculations, inaccurate Outlook searches, slow performance, or application crashes, and wanting to notify Microsoft.
- Observed behavior
- Users experience specific disruptions in Office applications and require the proper steps to report these errors with diagnostic details.
Gather specific details about your issue beforehand, including exact steps to reproduce it, your Office version and build number, and your Windows operating system version.
Use the Built-in Office Feedback Tool
The most direct way to report an issue specific to an Office application like Word, Excel, or Outlook is through its built-in Help menu.
Microsoft recommends using the in-app feedback option because it automatically captures relevant system and application diagnostic data, making it easier for the product team to investigate the issue.
Launch the Microsoft Office application where you are experiencing the problem, such as Excel or Outlook.
Click on the 'Help' tab located in the top ribbon menu of the application.
Click on 'Feedback' in the ribbon. In the pane that opens on the right, select 'I don't like something' to report a bug or problem.
Enter a clear description of the problem. Include the steps to reproduce the issue, check the box to include diagnostic logs or screenshots if applicable, and click 'Submit'.
Report via the Windows Feedback Hub
For broader issues that might involve both Windows and Office, or if the Office app crashes before you can open it, use the Windows Feedback Hub.
Try WPS Office for a Stable and Seamless Experience
If you frequently experience crashes, slow performance, or unresolved bugs in Microsoft Office, consider switching to WPS Office. It provides a lightweight, free, and highly stable environment for all your document processing needs.
- 1. Download the installer: Visit the official WPS website and download the free WPS Office suite for your operating system.
- 2. Install WPS Office: Run the downloaded installer and follow the simple on-screen instructions to set up the software.
- 3. Open your files instantly: Double-click your existing Microsoft Office files to open them seamlessly and securely in WPS Office.
Frequently Asked Questions
What details should I include when reporting an Office bug?
You should always include the exact Microsoft Office version and build number, your Windows operating system version, clear step-by-step instructions to reproduce the problem, and any specific error codes or screenshots.
Can I report a problem if my Office application keeps crashing on startup?
Yes. If an application like Excel or Outlook crashes before you can access the Help menu, you can use the Windows Feedback Hub by navigating to Start > Feedback Hub to report the recurring crash.
Is there a way to track the feedback I submit to Microsoft?
If you submit your issue through the Windows Feedback Hub while signed in with your Microsoft account, you can track the status of your report under the 'My feedback' section and see if other users have encountered similar issues.
