PDF Opening Issues

Fix Acrobat Blank White Page with Strikethrough Text After Creative Cloud Install

Tauseeq Magsi Oct 19, 2026 869 views

Question details

The user needs to resolve a display error in Adobe Acrobat where PDFs render incorrectly after a recent Creative Cloud installation.

How to Fix Acrobat Blank White Page with Strikethrough Text After Creative Cloud Installation

Product: Adobe Acrobat
Device & OS: not provided
Scenario: Attempting to open and view a standard PDF file in Adobe Acrobat shortly after installing Adobe Creative Cloud on the system.
Observed behavior: Acrobat displays a blank white page with black strikethrough text and only shows a small portion of the document, completely preventing normal PDF viewing and editing.

Before you start

Ensure you have saved any open work in Adobe Acrobat and check your internet connection, as you may need to download the latest patches for your Adobe software.

Solution 1Recommended

Update Acrobat and Creative Cloud

Installing the latest software patches often resolves display conflicts introduced by the Creative Cloud desktop app.

Software version mismatches between the standalone Acrobat application and the newly installed Creative Cloud suite can cause rendering engines to malfunction, leading to blank pages and text glitches.

Open the Creative Cloud desktop app

Launch the Adobe Creative Cloud application from your system tray or Start menu.

Check for updates

Navigate to the 'Updates' tab on the left sidebar to see if any new versions are available for Acrobat or the Creative Cloud app itself.

Install updates and restart

Click 'Update' next to Adobe Acrobat. Once the installation is complete, completely restart your computer to ensure all background services are refreshed.

System Restart Required: Do not skip the computer restart, as Adobe background processes must be fully reloaded for the rendering fix to take effect.

Solution 2

Repair Acrobat Installation and Reset Preferences

Use the built-in repair tool and reset preferences to fix corrupted installation files or conflicting third-party plug-ins.

View PDFs instantly

View and Edit PDFs Seamlessly with WPS Office

If Adobe Acrobat continues to experience rendering bugs like blank pages or strikethrough text, you can use WPS Office to instantly open, view, and edit your PDF files without any creative suite conflicts.

1. Install WPS Office: Download and install the free WPS Office application on your computer.
2. Locate the affected file: Find the PDF file that is displaying the blank white page in Acrobat.
3. Open with WPS: Right-click the file, hover over 'Open with', and choose WPS Office from the context menu.
4. View normally: Read, edit, or print your PDF document smoothly without encountering any strikethrough rendering errors.

Instantly open and view PDFs without Acrobat rendering glitchesFully compatible with Microsoft Word, Excel, PowerPoint, and standard PDF formatsLightweight application that won't conflict with background design suitesBuilt-in professional tools for editing text, adding annotations, and signing documents

microsoft office alternative - wps office

Frequently Asked Questions

Why does Acrobat show a blank page after I installed Creative Cloud?

Creative Cloud background processes or shared licensing components can sometimes interfere with an older standalone Acrobat installation, causing the internal PDF rendering engine to glitch and display blank white pages or text artifacts.

How can I tell if the PDF file itself is corrupted?

Try opening the problematic PDF in an alternative viewer, such as a web browser (Chrome or Edge) or WPS Office. If the file opens normally and the text is readable in another program, the issue is specific to your Adobe Acrobat software, not the file itself.

Will running the Acrobat repair tool delete my saved PDFs?

No, the 'Repair Installation' option only checks and replaces corrupted Adobe program files and registry keys. It will not delete, alter, or move your personal PDF documents or user data.

PDF Troubleshooting