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How to Fix Object.entries Is Not a Function in Adobe Document Cloud
Question details
The user is unable to access Adobe Document Cloud services due to an unexpected JavaScript error.
- Product
- Adobe Document Cloud
- Device & OS
- not provided
- Scenario
- Signing in or attempting to access, view, and export PDF files via the Adobe Document Cloud web application.
- Observed behavior
- The application displays an 'Unexpected Error' with the message 'TypeError: Object.entries is not a function', blocking access to the platform.
Ensure you have your login credentials available, as you may need to sign back in after clearing your browser data or switching networks.
Clear Browser Cache and Use Incognito Mode
Using a private browsing window or clearing corrupted temporary internet files provides a clean environment for cloud scripts to load properly.
The 'Object.entries is not a function' error is often tied to an outdated web browser or corrupted cache data that prevents modern JavaScript from executing.
Press Ctrl/Cmd+Shift+N (in Chrome) to open a private browsing window and test if you can access Document Cloud without the error.
If Incognito mode works, return to your normal browser, open the settings menu, and navigate to the privacy or history section.
Select the options to clear 'Cookies and other site data' along with 'Cached images and files'. Confirm the action and restart the browser.
Ensure your web browser is updated to the latest version so it fully supports modern JavaScript features.
Temporarily Disable Security Software and Change Networks
Overly strict antivirus programs, firewalls, or network configurations can sometimes block essential scripts from loading.
Access Files via the Desktop Application
Bypass browser-related JavaScript errors entirely by using a dedicated desktop application to manage your cloud files.
Read and Edit PDFs Seamlessly on Your Desktop
Tired of encountering frustrating web browser errors when trying to access your PDFs? Switch to WPS Office. It includes a lightweight, built-in PDF reader and editor that operates directly on your device, ensuring a smooth and uninterrupted workflow.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the Suite: Run the downloaded installer and follow the on-screen prompts to set up WPS Office on your computer.
- 3. Open Your PDFs: Launch WPS PDF to read, annotate, and edit your PDF documents natively without relying on web browser engines.
Frequently Asked Questions
What causes the 'Object.entries is not a function' error?
This is a JavaScript error that typically occurs when a web application tries to execute a modern script in an outdated browser that doesn't support the feature, or when corrupted browser cache data interferes with the page's code.
Will clearing my browser cache delete my Adobe files?
No. Clearing your browser cache and cookies only removes temporary files, preferences, and saved login data stored locally on your device. Your PDF files remain safely stored on Adobe's cloud servers.
How do I open Incognito Mode in Google Chrome to test this?
You can open an Incognito window by pressing Ctrl+Shift+N on Windows or Cmd+Shift+N on a Mac. Using Incognito mode ensures that no conflicting browser extensions or outdated cache data are loaded while accessing the web application.
