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How to Fix Photo Conversion Stuck in Acrobat Reader Mobile
Question details
The user needs to resolve an issue where converting a photo to a PDF file remains continuously stuck on the converting screen in the mobile app.
- Product
- Adobe Acrobat Reader Mobile
- Device & OS
- not provided
- Scenario
- Attempting to convert a photo into a PDF document using the mobile application's conversion tool.
- Observed behavior
- The application hangs indefinitely on the 'Converting' status indicator, preventing the creation of the PDF document.
Verify that your mobile device has an active and stable internet connection, as the conversion tool relies heavily on cloud-based processing servers to complete the task.
Cancel the Conversion and Troubleshoot Network Connection
Stop the stalled process manually, verify your network settings, and ensure the application is fully updated before attempting the conversion again.
Acrobat Reader for mobile utilizes Adobe cloud services to facilitate file conversions. If there is a fluctuation in your network connection or a delay in communicating with the Adobe servers, the process will fail to complete and appear stuck.
Tap the three-dot menu icon located immediately to the right of the file name that is currently converting, and select the option to stop or cancel the process.
Disconnect and reconnect to your Wi-Fi network, or switch to cellular data, to ensure your mobile device has a reliable connection to the internet.
Navigate to the Apple App Store or Google Play Store, search for Acrobat Reader, and install any pending updates to ensure you have the latest bug fixes.
Open the application, select your photo once more, and initiate the conversion process to see if the cloud service responds correctly.
Easily Convert Photos to PDF with WPS Office
Avoid cloud processing delays and stuck conversions by using WPS Office. Our mobile app provides a fast, built-in 'Picture to PDF' tool to seamlessly convert your images into high-quality PDF documents directly on your device.
- 1. Launch WPS Office: Open the WPS Office mobile app and tap the 'Tools' icon or the '+' button at the bottom of the screen.
- 2. Select the conversion tool: Tap on 'Image to PDF' or 'Picture to PDF' from the list of available document tools.
- 3. Choose your photo: Select one or more photos from your device's photo gallery that you wish to convert.
- 4. Save as PDF: Tap 'Convert' or 'Export to PDF' to instantly generate and save the PDF file to your local device or preferred cloud storage.
Frequently Asked Questions
Why does Acrobat Reader Mobile require the internet to convert photos?
Acrobat Reader Mobile offloads complex file conversion tasks to Adobe's cloud servers rather than processing them locally on your device. If your internet connection drops or the servers are busy, the conversion process cannot complete.
Can a corrupted image file cause the app to get stuck?
Yes. If the photo you are trying to convert is corrupted, excessively large, or saved in an unsupported format, the cloud conversion engine may fail to process it properly, leaving the application stuck on the 'Converting' screen.
How do I clear temporary app data to fix conversion glitches?
If you are using an Android device, navigate to Settings > Apps > Acrobat Reader > Storage, and select 'Clear Cache'. For iOS users, you may need to offload the app in iPhone Settings or temporarily uninstall and reinstall it to clear stubborn cached data.
