Other PDF Issues

How to Fix Send for Signature Errors in Adobe Acrobat Pro DC

Bushra Parveen Oct 23, 2026 869 views

Question details

The user is unable to send documents for electronic signature due to a recurring error message in the desktop application.

How to Fix Send for Signature Errors in Adobe Acrobat Pro DC

Product: Adobe Acrobat Pro DC
Device & OS: Windows 10
Scenario: Sending PDF documents to external parties to securely request electronic signatures via Document Cloud.
Observed behavior: The application intermittently fails to dispatch the request and displays a 'Could not Send. An error has occurred' dialog.

Before you start

Ensure your device has a stable internet connection and verify that you are actively signed into your Adobe Document Cloud account within the application.

Solution 1Recommended

Update Adobe Acrobat Pro DC to the Latest Release

Installing the latest official patches resolves known compatibility bugs between the desktop app and Document Cloud services.

Adobe frequently updates its software to patch bugs related to cloud synchronization and signature workflows. Version 19.008.20074 and later specifically address this 'Could not send' failure.

Check current version

Open Adobe Acrobat Pro DC. Click on the 'Help' tab in the top menu bar, then select 'About Acrobat DC' to see your current version number.

Check for updates

Close the 'About' window, click on 'Help' again, and select 'Check for Updates' from the drop-down menu.

Install and restart

Follow the on-screen prompts in the Adobe Updater window to download and install the latest release. Once completed, restart Acrobat and try sending your document again.

Update Adobe Acrobat Pro DC to the Latest Release

Automatic Updates: To prevent future cloud service errors, you can enable automatic updates in Acrobat's preferences under the 'Updater' category.

Solution 2

Use the Adobe Document Cloud Web Application

Bypass local software glitches by sending the signature request directly through your web browser.

Seamless PDF Management

Sign and Send PDF Documents Easily with WPS Office

If you continue experiencing cloud service errors with Acrobat, you can handle your PDF signing and sending workflows smoothly using WPS Office's built-in PDF tools.

1. Open your document: Launch WPS Office and open the PDF file you need to sign or share.
2. Access signature tools: Navigate to the 'Fill & Sign' or 'Protect' tab located in the top ribbon.
3. Apply signatures: Use the signature tool to create, insert, or request signatures securely.
4. Share directly: Save the signed document and click the 'Share' or 'Email' button to send it directly to your recipients.

Built-in PDF editing and electronic signature toolsHighly compatible with Adobe PDF file formatsLightweight application with fast launch speedsCost-effective alternative for daily PDF and Office tasks

microsoft office alternative - wps office

Frequently Asked Questions

Why does Acrobat say 'Could not send' when requesting a signature?

This error is typically caused by outdated Acrobat software, temporary disruptions in Adobe's cloud services, or local network connectivity issues preventing the desktop app from syncing.

How do I find out which version of Acrobat DC I have installed?

Open the Adobe Acrobat DC application, click on the 'Help' menu at the top of the screen, and choose 'About Acrobat DC'. A pop-up window will display your exact release version.

Do I need an internet connection to use the Send for Signature feature?

Yes, sending a document for signature requires an active internet connection to communicate securely with Document Cloud servers and dispatch notification emails to your recipients.

PDF Troubleshooting